Operations Support Officer

Job title
- Operations Support Officer
- Ref #
- 224378
- Location
- Qatar - Doha
- Job family
- Pilots & Flight Operations
- Closing date: 10-Sep-2025

**About the role**

The role plays a key administrative and coordination role within QE Network Operations. Provides day-to-day support to the operations team and Network Operations Management, ensuring the accurate handling of documentation, communication and system updates.

In addition, act as a central point of contact for administrative matters, for both internal and external stakeholders, supporting the smooth execution of flight operations

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

- Maintain records and reports from the IOC operations systems to ensure key flight and supplier information is accurately recorded, stored and readily available for reference or in the event of system issues.
- Maintain and update IOC staff training files, required documentation and Job Descriptions to ensure accurate and complete records are available at all times, particularly for audit purposes.
- Maintain and update QE Network Operations rosters within the company’s rostering software.
- Verify the accuracy of invoices related to travel, hotel arrangements, and subscriptions, and coordinate with the Finance department to address any discrepancies or follow up on outstanding payments
- Provide financial administrative support in supplier creation, invoice validation, and monitoring of timely payments.
- Access and extract monthly invoices across country-specific online portals, ensuring timely retrieval and resolution of any discrepancies.
- Prepare the monthly Per Diem Report and final settlement for QE Flight Crew.
- Complete monthly operational and regulatory reports (e.g., Fuel and Passenger Tax) to share with internal and external stakeholders as per audit/regulatory requirements.
- Maintain and update CORSIA, EU ETS, UK ETS, and LISA documentation to support audit readiness and ensure management has easy access to accurate and up-to-date information.
- Coordinate with relevant departments to support renewal and maintenance of Flight Operations documentation, including but not limited to, FAQs, forms, and training materials.
- Maintain and update all Company and fleet databases within ARGUS and Wyvern portals, ensuring accurate and timely recording of aircraft and line fleet changes.
- Create and update content for the IOC Support Manual, ensuring processes remain current and accurately uploaded in the system.
- Maintain and monitor post-flight records to ensure accuracy, completeness, and availability for audit purposes.
- Organize meetings on behalf of Network Operations Management, including preparing agendas, recording minutes, and tracking follow-up actions.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**
- Bachelor’s degree or equivalent, with at least 4 years of job-related experience.
- Proven administrative experience within operations or aviation, with exposure to regulatory documentation and reporting.
- Strong financial administration skills, with proven experience in supplier creation, invoice verification, and payment follow-up.
- Excellent written and verbal communication skills.
- Strong interpersonal and team working abilities.
- Demonstrable planning and organizational skills.
- Strong project management capabilities, able to deliver results within tight deadlines.
- Creative and innovative mindset, able to design new and effective solutions.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

**How to apply**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that o