Customer Service Manager
2 weeks ago
The Customer Service Manager acts as the **single point of contact** for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels.
**Key Responsibilities**
- Serve as the dedicated contact for assigned clients.
- Manage inquiries, requests, and concerns with timely follow-up.
- Coordinate client needs internally and ensure proper execution.
- Provide regular updates and maintain accurate client records.
- Handle issue resolution and escalate when needed.
- Support client retention through proactive communication.
**Qualifications**
- Bachelor’s degree in Business, Real Estate, Hospitality, or related field.
- 3-5 years’ customer service experience, including 2+ years in a supervisory/managerial role.
- **Experience in CRM and Salesforce systems is required.**:
- Real estate industry experience is an advantage.
- Strong communication, problem-solving, and leadership skills.
- Professional, reliable, and client-focused
**Key Competencies**
- Customer Focus
- Team Leadership
- Conflict Resolution
- CRM & Salesforce Proficiency
- Process Improvement
- Time Management
**Job Types**: Full-time, Permanent
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