Duty Manager

1 week ago

Doha, Qatar Qatar Airways Full time

Qatar Duty Free is recruiting for Duty Manager - Food & Beverage, you will be responsible for overseeing the day to day execution of the overall operations to ensure the optimal success for the Grab'n'Go service by maximizing sales, enhancing customer experience and consistently delivering high service standards.

Operational accountabilities include:

- Coordinate with the production kitchen to ensure that the quality of dishes meets or exceeds customer experience and meet the required quality standards
- Ensure that a realistic forecast of food order is in place to benefit a hospitality business in the long run.
- Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet QDF requirements and standards.
- Maintain visual merchandising standard at all time within area of responsibility to enhance the customer feedback and review experience and increase sales.
- Set up team roaster and plan overtime and holidays shift to make sure that the outlet is adequately staffed.
- Train and guide the team to stay in line with the service excellence strategy.
- Adhere to all corporate policies and objectives concerning Food Safety and hygiene to ensure the highest level of cleanliness in the store.
- Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food & Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.
- Generate monthly operational reviews/reports and action plans to present insight to the Food & Beverage Manager regarding the quality of Front of House services as well as any encountered operational issues.
- Maintain breakage and equipment record to control business cost to regulate expenses and reduce damage caused by keeping the recommended amount equipment and OS&E in the outlet.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:

- High School or Vocational Qualification with minimum 4 years of Job-Related experience
- Bachelor’s Degree or equivalent with minimum 3 years job related experience
- Working experience in a fast-paced multi units environment
- Experience in HACCP and quality assurance implementation or related training
- Worked with a major internationally recognized hotel or commercial brand (preferred 5 star restaurant or hotels)
- Computer Knowledge in MS Office and Outlook
- Managerial Skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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