Audio-visual Specialist

Key Accountabilities

Role purpose

Assist the Head of Digital by

• Providing strong, experience-based Audio-Visual (AV) technical support to QOSM’s museographical AV and digital array.
• Performing daily start-up checks, preventive and responsive maintenance activities (experience with Watchout blending v4 is essential) to ensure a seamless, high-quality, and up-to-date AV experience at QOSM.
• Supporting the future-proofing of digital media exhibits, including content, software, and hardware

Duties & responsibilities

• Carry out the Museum’s AV and interactive opening and closing procedures, ensuring all systems are fully operational before public access and properly shut down at the end of the day.
• Ensure all visual elements, screens, and projection systems are functioning and displaying the correct content.
• Conduct regular (typically every 2 hours) and periodic checks to verify that all galleries are operating smoothly from an AV perspective.
• Proactively identify and troubleshoot potential technical and safety issues, implement timely resolutions, and maintain the operational integrity of the Museum’s gallery and exhibition experiences.
• Support AV setup requirements for exhibitions.
• Plan and execute routine system checks, maintenance tasks, and frontline repairs.
• Install software and hardware updates or upgrades across physical and conceptual attractions as required.
• Upload new content (text, images, and other digital assets) via content management software, in coordination with the Senior Digital Media Specialist.
• Maintain accurate work logs, document system checks and findings, and ensure reporting aligns with approved internal systems.
• Contribute to quarterly and annual reports on the condition and inventory of AV equipment.
• Perform cleaning, maintenance, repair, and necessary upgrades or replacements of low-level server and rack apparatus to maintain optimal performance.
• Ensure secure data practices and safe internet usage.
• Verify that all machines, switches, and appliances are used safely and securely.
• Maintain a clean, safe working environment and adhere to approved health and safety protocols. Working at height may be required (within 5 meters of the finish floor).
• Follow proper safety procedures, including the appropriate care and handling of tools, equipment, and materials.
• Inspect equipment, mounts, and supports to ensure compliance with safety standards; immediately report and coordinate the resolution of any issues with the Head of Digital.
• Ensure all practices align with Qatar Museums' (QM) policies and procedures.

Qualifications/Requirements

• Higher diploma or bachelor’s degree in technology, computing, science communication, or a relevant field.
• Relevant industry certifications such as CTS, CAT, Crestron/Extron system control (preferred).
• Programming skills are considered an added advantage.
• Industry training from recognized manufacturers such as Barco, Sony, or Panasonic (desirable but not essential).
• Intermediate understanding of fibre optics used for digital video and USB transmission protocols.
• Familiarity with X86 computer/server environments operating on Windows 10/11.
• Basic knowledge of electrical hazards and the ability to identify and report unsafe electrical practices.
• Strong interest and ability to stay current with emerging technologies and industry trends.
• Enthusiasm for implementing new ideas and improving workflow and gallery best practices.
• Good organizational skills and attention to detail.
• Self-motivated with a strong sense of responsibility.
• Reliable interpersonal conduct, particularly with regard to punctual and precise execution of daily AV routines.
• Effective problem-solving abilities.
• Fluency in English (spoken and written).