Front Desk Reception

2 weeks ago


Doha, Qatar Corp executive hotel Doha suites Full time

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like OPERA, Micros.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor, Agoda
- Excellent customer service skills.
- Excellent communication and organizational skills
- Degree in hotel management is a plus.

Joining - With short notice, Preferred Husband and family sponsorship.

Gender - Female Nationality - Arabic

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Language**:

- Arabic (preferred)
- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)


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