Front Desk Reception
5 days ago
We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in.
**Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements and skills**:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like OPERA, Micros.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor, Agoda
- Excellent customer service skills.
- Excellent communication and organizational skills
- Degree in hotel management is a plus.
Joining - With short notice, Preferred Husband and family sponsorship.
Gender - Female Nationality - Arabic
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Language**:
- Arabic (preferred)
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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