Talent and Culture Manager

**General Information**:

- Country/Region
- Qatar
- Province/City
- Doha
- Hiring Entity
- Rosewood Doha
- Department
- Talent and Culture
- Job Type
- Full-time Permanent

**Job Summary**

Supervise the Talent & Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.

Provide comprehensive, confidential Talent & Culture support to all associates and managers to support the achievement of our vision and goals. To support the effective management and performance of the T&C and Training function; to maintain and continue to develop efficient T&C systems and services to support the smooth running of the department.

To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel’s policies and current legislation.

**Essential Duties and Responsibilities**

**Supervising**:

- Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel’s succession planning is upheld.
- Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.
- Oversee the development of the T&C team, Accommodation team through setting clear business objectives and expectations.
- Conduct regular training with the T&C team & Accommodation team to upskill and develop knowledge.
- Challenge the way things are done and identify and suggest areas for improvements
- encourage others to act as change agents.
- Get things done with the courage of conviction
- act with a sense of urgency and effectively delegate to improve efficiency.
- Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate’s satisfaction are meet with high standard.

**Recruitment**:

- Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.
- Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha’s authorised head count and budget for associate level.
- Manage and oversee the recruitment of all positions up to and including management roles.
- Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.
- Maintain accurate and complete records of the entire recruitment process.
- Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.
- Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.
- Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.
- Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.
- Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc
- Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.

**Employee Relations**:

- Report on the hotels’ leave balance through monthly reporting of holidays taken.
- Analyse sickness absence records monthly and work with HOD’s to tackle repeat and support long term absences back to work.
- Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.
- Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.
- Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.
- Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.
- Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.
- Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
- Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.
- Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.
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