Talent & Culture Manager

**T&C Manager**

Reporting to the General Manager, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving HR processes, heartist engagement, learning and development, performance and talent management and compliance initiatives within their hotel(s).
What you will be doing:
**Employee Relations**

Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.

Work alongside with the function leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the heartist in keeping with the company policy and local labour law.

Be the champion of the processes to ensure that the leaders understand their role in the process as well as the fair treatment of the heartists.

**Recruitment**

Hire new heartists in conjunction with the Departmental Leader through INES

**Learning & Talent Development**

Ensure Departments have adequate Departmental trainers, and these are well utilised to the business’s needs.

Work with the Learning & Development leader on a 12-month training needs analysis that align with the hotel business plan.

Ensure all mandatory training is compliant.

**Performance Management**

Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.

Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

Development Plans for all High Potential heartists in conjunction with the Learning & Development leader.

**Talent & Culture Metrics**

Be the champion of the following metrics and hold the other leaders and General Manager to account, give advice and guidance on where improvements can be made:
Labour Turnover, reflect and guide on high turnover departments with regards to how to reduce it and share findings with the Exec Com.

Mandatory Training - Heartist, Onboarding, Departmental Training etc 100% compliant

Employee Engagement Score (EES) with action plans and follow up

Internal Promotions & Transfers process

Talent & Culture Framework review

Employee Marketing

Exciting and innovative ways of celebrating and communicating what is important to the heartists this could include:
Town Hall Meetings, Virtual Competitions, CSR activities

**Housing, Transportation & Activities**

To ensure that the heartists have a safe and secure place to eat, sleep and enjoy whilst not at work.

**Finance**

Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.

**Your experience and skills include**:
Educated to bachelor’s degree level or beyond, most likely within a business or human resources management related discipline, or experience equivalent

Prior experience as a Department Head in a large, fast paced organisation

Fluency in verbal and written English is essential - an additional language e.g. Arabic would be an advantage

Ideally CIPD qualified to level 7

2 years prior experience as a Manager Talent & Culture at a HOD level in a like property

Must be a highly capable user of Microsoft office programmes including Excel, Word, PowerPoint and Outlook.

Previous working experience in a truly global work environment is essential

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.