Customer Engineer

2 weeks ago

Doha, Qatar Microsoft Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

**Customer Success**: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

**Customer Engineers (CEs)** are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

**Responsibilities**:**
Infrastructure Customer Engineer (CE)**

As a CE in Infrastructure and Security, you will be part of a the MEC CSU team responsible for the delivery of services both remotely and on-site.

**The Impact You’ll Be Making**
**Delivery - 50%**:

- Demonstrates technical expertise in a specific solution, or several products, and how they are enablers for a customer’s business innovation and growth.
- Participate in proactive account management to develop a deep understanding of your customer and their needs.
- Re-use and develop intellectual property to accelerate time to value for our customers.
**Deliver Results through Teamwork - 25%**:

- Model personal accountability and teamwork.
- Be a team player who collaborates with colleagues to drive business growth.
- Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
- Demonstrate a growth mindset to continuously learn and take calculated risks.
**Leadership and Growing the Business - 25%**:

- Drive and support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.
- Share knowledge thru our technical communities and public forums.
- Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

**Qualifications**:**
Professional**

At least 3 years of experience working with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, broad evangelism through events or related experience
Proven track record of building relationships with senior IT and business decision makers.
- Ability to solve customer problems through cloud technologies effectively collaborating across organizational and regional boundaries often in ambiguous situations.
- Exceptional verbal and written communication skills.
- Ability to explain complex topics in ways that can be understood by technical and business decision makers.
- Fluency in English is essential. International experience and being able to communicate in multiple languages is an advantage.

**Technical**
- At least 2 years of hands-on technical experience supporting any of the following Azure Infrastructure technologies or related experience:

- Azure Monitoring
- Azure Virtual Machines
- Azure Identity including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins
- Containers and/or Kubernetes and/or OpenShift (infrastructure perspective)
- Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts
- Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync
- Azure Governance and Compliance
- Microsoft Defender for Identity
- Azure Sentinel

Other Qualifications:

- Ability to work independently and collaboratively working in a fast-paced environment where technology and customers' requirements can change regularly
- Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships.
- Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
Solid understanding of client/server, networking, and Internet technologies fundamentals.
- Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
- Must have the ability to take on internal initiatives to create serv

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