Food Service Attendant/cashier

1 week ago


Doha, Qatar Utiliex Full time

**Primary Responsibilities**
- Person who leads the branch
- Works as cashier in their shift by default
- Take responsibility and monitor the branch

**Operational duties**
- Responsible for requisition orders to be filled daily and on time (LPO)
- Check the food quantity and quality of current inventory and upon reception of new items
- Ensure the product quality being served is up to Oakberry’s standards
- Help in receiving items from suppliers that deliver directly (if required) and signs off to confirm receival
- Implement the waste management requirements according to the set rules (e.g. record and dispose of expired products according to Qatar’s regulations) and fill in the waste management sheet

**Food Preparation**
- Know how to use acai machines and layer the order items appropriately
- Know how to cut fruits appropriately and design them on top of each cup
- Follow health and safety procedures throughout each order preparation

**Customer service**
- Greet customers when entering or leaving the store
- Present the menu and explain to guests how various menu items are prepared, describing ingredients and preparation methods.
- Take acai orders from guests accurately
- Inform guests of menu changes and daily specials
- Make recommendations they genuinely feel the guests will enjoy
- Cross-sell and up-sell products
- Introduce loyalty program
- Tell the customers **“Enjoy your Oak”** when handing the order
- Respond promptly and courteously to correct any problems
- Monitor and observe guest customers experience to ensure guests are satisfied
- Resolve customer complaints, guide them and provide relevant information
- Answer telephone calls promptly
- Maintain clean and tidy checkout areas
- Be knowledgeable on the concept and acai products to explain to customers
- Be knowledgeable on the concept and acai products to explain to customers

**POS System**
- Manage transactions with customers using the POS
- Scan/punch in the product and ensure pricing is accurate
- Repeat back the guest’s order to ensure accuracy
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons for loyalty program
- Handle merchandise returns and exchanges
- Handle End of day sale report to make sure it is accurate and put the day’s cash in an envelope

**Delivery partners**
- Know how to receive orders from delivery partners and add them on the POS in a timely manner
- Dispatch orders for delivery partners
- Check dispatched orders are correct
- Respond to any issues from delivery partners

Application Question(s):

- Are you available to join as early as September 15, 2025?

**Experience**:

- relevant: 3 years (required)

**Language**:

- Proficient English and Basic Arabic (required)

License/Certification:

- Food Handling Certificate and Basic Food Safety certificate (required)



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