Service Coordinator

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Role Accountabilities**:

- Coordinate contractor’s assets and facilities maintenance activities.
- Undertake inspections, prepare performance reports, and manage client service requests.
- Liaise with the project representatives, and operations team, and ensure that all required materials or spare parts are procured in a timely manner.
- Manage the assigned project scope and provide excellent customer service by planning and ensuring planned preventive maintenance follow-up and closure procedures.
- Control and maintain all master files and records related to approvals, material orders, and technical correspondence with Contractors, Vendors, and Internal departments.
- Update file numbers in the O&M filing system for all PPM/CM activities carried out at the site.
- Conduct proper filing procedures for HVAC, Plumbing, Electrical, and other FM activities with proper tagging and labeling for respective scope.
- Submit all payment certificates and record all documents and filing.
- Raise and follow up on purchase order creation.
- Follow-up payments with the FM department clients.
- Prepare, Submit invoices and quotations to clients.
- Maintain a complaints register and update on a daily basis.
- Prepare weekly/monthly reports in accordance with company deadlines.
- Resolve any customer issues to meet customer expectations and satisfaction.

**Role Qualifications**:

- Professional Diploma or any equivalent degree in mechanical engineering.
- 5 - 7 years of experience in MEP maintenance and operations.
- Driving License in Qatar is a must.
- Strong knowledge of MEP and HVAC systems.
- Excellent communications skills and client relations management.

**About Al-Futtaim Group Real Estate**
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

**About Al-Futtaim Malls**
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience exper