Siebel CRM Specialist

5 hours ago

Doha, Qatar Vodafone Full time

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future - then we need you to help us achieve that goal We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. Not bad for a company you thought was just a mobile network provider, right? We’re here to prove we’re no one trick pony and our technology reach goes way further than you imagined. Read on to find out just how far....
- Assess, design and implement new products & services through different Releases on Oracle **Siebel Open UI, Mass Market & EBU CRM **to ensure reaching the required business needs.
- Lead and handle the development team resources (Vodafone or third party resources) in the Agile project, to ensure the delivery is on time and of high quality, as aligned with domain manager.
- Supervise and assign PBIs to the team and its progress.
- Lead the requirement assessment of Open UI impacts for usual business projects.
- Ensure the Siebel Open UI team adheres to the industry best practices and design guidance provided by domain manager.
- Closely work with Scrum master and product manager of the agile team for sprint and deployment planning
- Train the new resources in the team on the existing technical framework and functionalities.
- Support test teams, and business product managers throughout testing phases of the releases.
- Support deployment including writing deployment guides, raising RFCs.
- Collaborate with the rest of the team to design & implement capability enhancements.
- Report & highlight to CRM Domain manager any risks or issues in design and build.
- Support operations team in analysing issues reported in live environment
- Delivering required business & technology releases according to schedule and with quality meeting Vodafone’s standards.
- Prepare all the needed RFCs and Change requests for Service Management according to the SLA.
- Ensure all documentation with respect to high and low level designs is complete and following the quality standards and guidance set by domain manager.
- Highlights any risk or issue that may affect in progress and delivered design and performance of the system.

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