Senior Associate Sme Relationship Management

**Business Unit**
- QNB - Qatar**Division**
- Corporate Banking**Department**
- Corporate Banking & Financial Institutions**Country**
- Qatar**Closing Date**
- 31-Dec-2025

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Summary**:

- The incumbent will be primarily responsible for providing effective support to the SME Sales team.
- The key role includes, but is not limited to the following:

- Proactively assisting in managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures.
- Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy.
- Assist in the preparation of credit proposals, starting from negotiation stage with the customers until limit booking.
- Coordinate with other departments to ensure smooth operations of the accounts.

**Main Responsibilities**:

- Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.
- Assist in servicing the needs / queries of the customers under the team’s portfolio.
- Liaise with customers for their day-to-day banking requirements
- Ensure customers are well informed of their facilities and other matters,
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**Education and Experience Requirements**:

- University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
- At least [2] years of relevant experience, preferably within a highly rated international bank.
- Excellent oral and written communication skills (including report writing) in English and Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
- Good track record in sales and client service.
- Awareness of risk management concepts and practices.
- Good knowledge of SME banking products.

**Note: you will be required to attach the following**:

- Resume/CV
- Copy of Passport or QID
- Copy of Education Certificate