Senior Manager

**Business Unit**
- QNB - Qatar**Division**
- Not Applicable**Department**
- Not Applicable**Country**
- Qatar**Closing Date**
- 31-Dec-2025

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Summary**:
**Main Responsibilities**:
**A. Shareholder & Financial**:

- Perform necessary system administration to support Digital Platform operations and further the Group’s strategy.
- Implements KPI’s and best practices for Senior Manager Linux and Configuration Support role..
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

**B. Customer (Internal & External)**:

- Assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

**C. Internal (Processes, Products, Regulatory)**:

- Guide the documentation for specific platforms’ procedures and guidelines for business continuity and contingency planning of the Group’s systems architecture within the overall contingency planning policy of the Group; and check daily outcomes.
- Direct the documentation for specific platforms’ procedures and guidelines for data and systems security of the Group’s main systems within the overall systems security policy of the Group; and check daily logs and exceptions.
- Provide automated and documented procedures in order to support simplification of data centre operations activity for daily procedures and synchronization of backup site.
- Provide automated and documented scripts for backup and retention of data on external storage within the backup and retention policy of each main system.
- Execute change management procedures with version and backtrack control.
- Provide guidance to the Manager, Digital Platform in handling more complex jobs.
- Report to the Assistant Vice President (AVP), Digital Platform for approvals of work and prioritization of projects on hand.
- Installation and upgrades of operating system.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Guide the documentation for specific platforms’ procedures and guidelines for business continuity and contingency planning of the Group’s systems architecture within the overall contingency planning policy of the Group; and check daily outcomes.
- Direct the documentation for specific platforms’ procedures and guidelines for data and systems security of the Group’s main systems within the overall systems security policy of the Group; and check daily logs and exceptions.
- Provide automated and documented procedures in order to support simplification of data centre operations activity for daily procedures and synchronization of backup site.
- Provide automated and documented scripts for backup and retention of data on external storage within the backup and retention policy of each main system.
- Execute change management procedures with version and backtrack control.
- Provide guidance to the Manager, Digital Platform in handling more complex jobs.
- Report to the Assistant Vice President (AVP), Digital Platform for approvals of work and prioritization of projects on hand.
- Installation and upgrades of operating systems.
- **Continuous Improvement**:

- Set examples by leading improvement initiatives through cros