Training Manager

4 days ago

Doha, Qatar Ajwan Group Full time

**Job Summary**:
The Training Manager is responsible for developing, implementing, and overseeing training programs that enhance the skills and performance of employees within the food & beverage (F&B) hospitality sector. This role ensures that all staff members are well-trained in service excellence, product knowledge, compliance, and operational procedures, ultimately contributing to an outstanding guest experience.

**Key Responsibilities:Training & Development**:

- Develop and implement training programs tailored to different departments (kitchen, service, bar, housekeeping, etc.).
- Conduct orientation and on-boarding programs for new hires.
- Organize and facilitate workshops, training sessions, and continuous learning initiatives.
- Monitor and evaluate training effectiveness through assessments and feedback.
- Keep training content updated with industry best practices and company policies.

**Operational Excellence & Compliance**:

- Ensure staff is trained in food safety, hygiene, and workplace safety standards.
- Conduct regular audits to assess adherence to SOPs and quality standards.
- Develop and implement service excellence training to enhance customer satisfaction.
- Ensure compliance with legal and regulatory requirements in the hospitality sector.

**Employee Engagement & Performance Enhancement**:

- Work closely with department heads to identify training needs.
- Develop leadership and career development programs for employees.
- Offer coaching and mentoring sessions to improve staff performance.
- Track employee progress and provide feedback for continuous improvement.

**Reporting & Documentation**:

- Maintain training records, attendance, and progress reports.
- Prepare reports for management on training impact and effectiveness.
- Develop training manuals, standard operating procedures (SOP s), and other learning materials.

**Qualifications & Experience**:

- Bachelor’s degree in Hospitality Management,or a related field.
- Minimum of 3-5 years of experience in training and development within the F&B or hospitality industry.
- Strong understanding of hospitality service standards, F&B operations, and guest relations.
- Certification in training methodologies (e.g., Train-the-Trainer, TTT) is a plus.
- Excellent communication, presentation, and leadership skills.
- Proficiency in MS Office and Learning Management Systems (LMS) preferred
- **Key Competencies**:

- Strong interpersonal and coaching abilities.
- Ability to design and implement effective training programs.
- Adaptability to changing industry trends and company needs.
- High attention to detail and organizational skills.
- Passion for hospitality and customer service excellence

**Job Types**: Full-time, Permanent

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