Receptionist cum Admin Assistant

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Safety Rent a Car Full time 30,000 - 60,000 per year

Front Desk & Customer Service

  • Greet customers and visitors in a professional and friendly manner.
  • Answer incoming phone calls, WhatsApp, and email inquiries promptly.
  • Assist customers with rental bookings, extensions, inquiries, and basic information about services.
  • Coordinate with Sales Executives and Drivers regarding customer pick-ups, drop-offs, and vehicle availability.
  • Handle customer complaints or requests and escalate to the supervisor when necessary.
  • Assist the Deposit Team with refund processing during staff absences, including encoding, monitoring, and supporting customer service through WhatsApp messages and calls.
  • Double-check all active rental agreements for accuracy and ensure all required documents are uploaded to the shared folder.
  • File all airport closed agreements in their respective folders in a neat and orderly manner.
  • Review all open and closed agreements to ensure photos and scanned copies are properly uploaded to the shared folder.
  • Verify that all vehicle keys have complete and accurate key tags; prepare and label any missing tags.
  • Maintain a clean, organized, and welcoming reception area, ensuring all promotional materials, forms, and company brochures are up to date.
  • Conduct telemarketing activities for at least 1–2 hours daily.
  • Monitor traffic violations and process invoices in the system, then prepare and send the daily report to the Sales Team. Update the status in the Traffic Violation File accordingly.
  • Monitors traffic violations, overrun cases, vehicle cleanliness, and fuel discrepancies.
  • Prepare and update rental agreements, contracts, and customer files, printouts of the official sales documents.
  • Maintain accurate logs of incoming and outgoing documents.
  • Assist in preparing daily, weekly, and monthly reports as required by management.
  • Ensure proper filing of forms, memos, and branch documentation.
  • Manage office supplies, stationery, and cleanliness of the reception area.
  • Ensure that necessary office supplies (forms, pens, brochures) are stocked and readily available for customer use.
  • Assist other departments when necessary, preparation, or management requests
  • Prepare and submit the Traffic Violations Report to the Sales Team on time
  • Prioritize incoming client calls and match customers with suitable vehicles promptly and efficiently.
  • Monitor daily overrun kilometers for each vehicle in the system and report any anomalies.
  • Log, update, and maintain records of traffic violations based on the Sales Team's feedback.
  • Other tasks may be assigned as required by management.

REQUIREMENTS:

  • Minimum of 1-2 years of experience in a customer-facing role, preferably in the car rental industry.
  • Bachelor's degree is an advantage.
  • Experience in a Rent-A-Car or customer service environment is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office (Word, Excel) and basic computer applications.
  • Ability to multitask and work under pressure, especially during peak seasons.
  • Strong organizational and time-management abilities.
  • Must be willing to work shifts, weekends, or holidays as required.
  • Must maintain a neat, professional appearance and follow company grooming standards.
  • WITH VALID QID, WITH NOC, WILLING TO START IMMEDIATELY

Job Type: Full-time

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