Medical Call Center Supervisor

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Human Capital Group Full time 90,000 - 120,000 per year

Job Responsibilities:

  • Manages and develops a team of call center agents to deliver a high level of customer care and service.
  • Ensures efficient staffing on every shift.
  • Monitors and conducts training for subordinates.
  • Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards.
  • Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service.
  • Oversees a monitoring process that ensures a high level of call quality.
  • Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction.
  • Makes recommendations and implements changes to improve service efficiency.
  • Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations.
  • Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center.
  • Participates in projects or surveys as necessary.
  • Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.

Requirements:

  • Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar.
  • Must be able to communicate in both Arabic and English fluently.
  • Bachelor's degree or equivalent qualification appropriate to the role.

Job Type: Full-time

Application Question(s):

  • Do you have a Bachelor's degree or equivalent qualification appropriate to the role?
  • What is your notice period?
  • What is your last/ current salary?

Experience:

  • Call Center Supervisor within Qatar healthcare sector: 2 years (Required)

Language:

  • Arabic and English (Required)

Location:

  • Doha (Required)

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