Call Center Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar World Multinational Immigration & Business Consultancy Full time 15,000 - 30,000 per year
  • Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.
  • De-escalate situations with dissatisfied customers by offering patient support and professional assistance.
  • Make outbound calls to inform clients and customers about the company's new products, services, and policies.
  • Guide callers through troubleshooting, navigating the company website, or using products and services.
  • Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.
  • Work closely with other call center team members to deliver excellent customer service.
  • Assist in training new employees on customer service processes and company policies.
  • Use Microsoft Office tools to manage data and reports.

Requirements:

  • Fluent in Bangla and Hindi (spoken and written) – Essential
  • Basic understanding of English – Preferred
  • Previous experience in a call center or customer service role is an advantage.
  • Strong communication and interpersonal skills.
  • Patience, empathy, and the ability to handle customer pressure professionally.
  • Basic computer and typing skills.
  • Willingness to work in shifts, including weekends and holidays, if required.

Job Type: Full-time

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