Front Office Supervisor

Join our extraordinary world

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury & lifestyle brands in Qatar at IHG Hotels and Resorts, we are looking for a Front Office Supervisor with luxury and lifestyle brand hotel experiences to join our team in Kimpton Doha.

Just a stone's throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

A Glimpse Into Your Role

As a Front Office Supervisor in a luxury hospitality environment, you will play a pivotal role in delivering refined, personalized guest experiences. 

• Leading and supervising front office and reservations operations to ensure exceptional service standards are consistently upheld
• Overseeing guest reservation inquiries across phone, email, and online platforms with professionalism, efficiency, and attention to detail
• Ensuring booking systems are meticulously maintained, with accurate rates, availability, and guest preferences recorded at all times
• Collaborating closely with reservations, sales, housekeeping, and operations teams to create seamless, anticipatory guest journeys
• Proactively promoting premium services, exclusive packages, and tailored upgrades to enhance guest satisfaction and maximize revenue
• Managing multiple high-value reservations and bespoke guest requests while maintaining discretion and precision
• Ensuring full compliance with brand standards, company policies, and responsible business practices expected in a luxury setting

What We're Looking For

• Bachelor's degree or higher qualification in Hospitality Management, Tourism, or a related discipline (or equivalent luxury hospitality experience)
• Minimum of 2 years' experience in front office within a luxury or upscale hotel environment; supervisory experience preferred
• Exceptional verbal and written communication skills in English; additional languages are highly desirable - Russian
• Strong proficiency in luxury hotel reservation systems and a solid understanding of revenue optimization principles
• A polished, guest-focused professional who thrives in a fast-paced, high-expectation environment
• Excellent organizational, multitasking, and leadership skills with a keen eye for detail

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you'll become part of our ever-growing global family.