Pre-authorization Administrator

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Sidra Medicine Full time 40,000 - 60,000 per year
Description

JOB SUMMARY:

The Pre-authorization Administrator is a member of the Patient Financial Services Department. This position is responsible for reviewing and validating insurance eligibility, and coordination of prior authorization pre-certifications, authorization, coordination of benefits, and ongoing communications with insurance companies. 

KEY ROLE ACCOUNTABILITIES:

  • Verifies accurate patient demographics & healthplan, confirms eligibility verification and member benefit coverage. 
  • Contacts health insurance Company to determine appropriate prior authorization process. Works closely with clinical teams to obtain and clarify documentation to demonstrate medical necessity when deemed necessary.
  • Maintains a high level of understanding of health insurance companies, provider guidelines, and payer updates. 
  • Responsible for insurance verifications and accurate communications to various stakeholders regarding the insurance coverage.
  • Follows up on and assists in rejections from health insurance companies and take any necessary follow up action.
  • Serves as a liaison between health insurance companies, staff and patients to resolve any concerns and maintain a positive working relationship.
  • Performs urgent requests in a timely manner and escalates issues to Line Manager as deemed necessary. 
  • Updates the system with any actions, comments or issues that is related to pre-authorization (conversations approvals, partial approval, denials or request of additional information, etc.)
  • Maintains proper logs and documentation on assigned requests.
  • Covers on-call shifts as per set monthly schedule and compliant with hospital policies and procedures. 
  • Participates in department meetings and departmental process improvement activities.
  • Maintains confidentiality of all patients and medical/clinical information.
  • Maintains working documents in accordance with internal record keeping standards.
  • Maintains confidentiality at all times.
  • Maintains a professional demeanor and upholds the organizational values at all times.
  • Follows all Hospital related policies and procedures. 
  • Participates in professional development activities when applicable. 
  • Performs other related duties as assigned.
  • Adheres to Sidra's standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra's Values

QUALIFICATIONS, EXPERIENCE AND SKILLS:



ESSENTIAL
PREFERRED

Education
Bachelor's Degree in  Business, Commerce or other related field
Formal revenue cycle, health insurance and/or patient billing training

Experience
2+ years' experience in a related role in a healthcare facility or health insurance company 
Experience in a large healthcare facility

Certification and Licensure

Professional Membership

Job Specific Skills and Abilities
  • Demonstrated organizational and time management skills
  • Demonstrated knowledge of medical insurance and coverage
  • Demonstrated ability to understand medical terminology
  • Demonstrated ability to be flexible and responsiveness to changing workloads
  • Demonstrated skill in Customer Service and effective and tactful communications during stressful situations
  • Excellent interpersonal and communications skills
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English and Arabic


Fluency in other languages




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