Pre-authorization Administrator
2 days ago
JOB SUMMARY:
The Pre-authorization Administrator is a member of the Patient Financial Services Department. This position is responsible for reviewing and validating insurance eligibility, and coordination of prior authorization pre-certifications, authorization, coordination of benefits, and ongoing communications with insurance companies.
KEY ROLE ACCOUNTABILITIES:
- Verifies accurate patient demographics & healthplan, confirms eligibility verification and member benefit coverage.
- Contacts health insurance Company to determine appropriate prior authorization process. Works closely with clinical teams to obtain and clarify documentation to demonstrate medical necessity when deemed necessary.
- Maintains a high level of understanding of health insurance companies, provider guidelines, and payer updates.
- Responsible for insurance verifications and accurate communications to various stakeholders regarding the insurance coverage.
- Follows up on and assists in rejections from health insurance companies and take any necessary follow up action.
- Serves as a liaison between health insurance companies, staff and patients to resolve any concerns and maintain a positive working relationship.
- Performs urgent requests in a timely manner and escalates issues to Line Manager as deemed necessary.
- Updates the system with any actions, comments or issues that is related to pre-authorization (conversations approvals, partial approval, denials or request of additional information, etc.)
- Maintains proper logs and documentation on assigned requests.
- Covers on-call shifts as per set monthly schedule and compliant with hospital policies and procedures.
- Participates in department meetings and departmental process improvement activities.
- Maintains confidentiality of all patients and medical/clinical information.
- Maintains working documents in accordance with internal record keeping standards.
- Maintains confidentiality at all times.
- Maintains a professional demeanor and upholds the organizational values at all times.
- Follows all Hospital related policies and procedures.
- Participates in professional development activities when applicable.
- Performs other related duties as assigned.
- Adheres to Sidra's standards as they appear in the Code of Conduct and Conflict of Interest policies
- Adheres to and promotes Sidra's Values
QUALIFICATIONS, EXPERIENCE AND SKILLS:
ESSENTIAL
PREFERRED
Education
Bachelor's Degree in Business, Commerce or other related field
Formal revenue cycle, health insurance and/or patient billing training
Experience
2+ years' experience in a related role in a healthcare facility or health insurance company
Experience in a large healthcare facility
Certification and Licensure
Professional Membership
Job Specific Skills and Abilities
- Demonstrated organizational and time management skills
- Demonstrated knowledge of medical insurance and coverage
- Demonstrated ability to understand medical terminology
- Demonstrated ability to be flexible and responsiveness to changing workloads
- Demonstrated skill in Customer Service and effective and tactful communications during stressful situations
- Excellent interpersonal and communications skills
- Proficiency with Microsoft Office suite
- Fluency in written and spoken English and Arabic
Fluency in other languages
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