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Branch In-charge. Qatar

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Al Dana Dental Center Full time

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Job Purpose

The Branch In-Charge is responsible for overall management and efficient functioning of the dental center. This includes handling daily operations, ensuring excellent patient experience, supervising staff, managing schedules, monitoring KPIs, and ensuring adherence to clinical and administrative standards.

Key Responsibilities1. Operations & Administration

  • Oversee and coordinate daily clinic operations to ensure smooth workflow.
  • Ensure the clinic maintains high standards of hygiene, safety, and patient care.
  • Manage appointment schedules, doctor rosters, and ensure time optimization.
  • Ensure availability of materials, instruments, and supplies by coordinating with procurement.
  • Monitor equipment maintenance and handle service requests when required.

2. Patient Experience & Customer Service

  • Supervise front-desk and reception activities ensuring excellent customer service.
  • Address and resolve patient queries, complaints, and feedback professionally.
  • Ensure patient flow is well-organized from registration to billing.

3. Staff Supervision

  • Lead and supervise receptionists, nurses, and other non-clinical staff.
  • Conduct daily briefing and allocate responsibilities.

4. Financial and Business Tasks

  • Support marketing activities such as promotions, community outreach, and patient recall programs.

5. Compliance & Documentation

  • Maintain documentation as per clinic protocols.
  • Ensure compliance with health, safety, and infection control regulations.

Required Qualifications & Skills

  • Bachelor's degree in Business Administration, Healthcare Management, or related field.
  • Minimum 1 year of experience in clinic or healthcare operations experience preferred.
  • Strong leadership, communication, and organizational skills.
  • Ability to handle conflict, multitask, and make quick decisions.
  • Proficient in clinic management software and MS Office.

Key Competencies

  • Leadership & Team Management
  • Customer Service Orientation
  • Problem Solving & Decision Making
  • Time Management & Accountability
  • Attention to Detail

Performance KPIs (Key Performance Indicators)

  • Patient satisfaction score
  • Appointment efficiency & reduced waiting time
  • Revenue and monthly targets achievement
  • Staff productivity and discipline
  • Zero non-compliance issues

Job Type: Full-time

Pay: QAR4, QAR7,000.00 per month