General Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Big Aims Full time 120,000 - 180,000 per year

Industry: Hospitality Group in MENA

Role Purpose:

The General Manager / Chief Operating Officer will lead the overall operations, strategy, and performance of a luxury hospitality portfolio, including hotels, resorts, and hospitality development projects. This role requires a visionary leader with extensive experience in luxury brands, guest experience excellence, and business transformation within the GCC market.

Key Responsibilities:

  • Oversee the full spectrum of hotel and resort operations, including rooms, F&B, spa, leisure, and guest services, ensuring consistent delivery of luxury standards.
  • Develop and execute strategic plans to achieve revenue, profitability, and brand growth objectives.
  • Lead pre-opening and operational readiness for new hospitality projects and renovations.
  • Drive guest experience excellence through service innovation, personalized experiences, and brand alignment.
  • Manage budgeting, financial performance, and cost control measures while ensuring operational efficiency.
  • Build and lead high-performing teams that reflect the culture and service ethos of luxury hospitality.
  • Oversee relationships with owners, developers, and brand partners to ensure alignment of business goals and property standards.
  • Implement sustainability, wellness, and digital transformation initiatives to enhance brand competitiveness.
  • Ensure compliance with local regulations, brand standards, and company governance policies.
  • Represent the company at industry events and act as brand ambassador for luxury positioning in the region.

Qualifications & Experience:

  • Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 15–20 years of experience in the hospitality industry
    , with at least
    7–10 years in senior leadership roles
    (GM/COO/Cluster GM) in luxury hotels or resorts.
  • Proven experience in
    pre-opening and multi-property management
    within GCC countries (Qatar, UAE, Saudi Arabia, Oman, Bahrain, or Kuwait).
  • Demonstrated success in driving profitability, guest satisfaction, and operational excellence in 5-star or ultra-luxury environments.
  • Strong understanding of GCC hospitality markets, cultural nuances, and regulatory frameworks.
  • Excellent leadership, communication, and stakeholder management skills.
  • Fluency in English is essential; Arabic or other languages is an advantage.

Competencies:

  • Strategic and results-driven leadership
  • Brand and guest experience orientation
  • Financial acumen and commercial strategy
  • People leadership and organizational development
  • Innovation and adaptability
  • Cultural intelligence and diplomacy

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