it service desk engineer

Employment in Doha is seeking an experienced Service Desk Engineer to provide first-line IT support, resolve technical issues, and deliver exceptional customer service while ensuring SLA targets. The role requires adapting to a 24×7 rotating shift environment and supporting VIP users as needed. Ideal candidates hold an IT-related degree, ITIL certificate,...

Employment in Doha is seeking an experienced Service Desk Engineer to provide first-line IT support, resolve technical issues, and deliver exceptional customer service while ensuring SLA targets. The role requires adapting to a 24×7 rotating shift environment and supporting VIP users as needed.Ideal candidates hold an IT-related degree, ITIL certificate,...

Education Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers) Category Information Technology Industry Information Technology and Services Job Description he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Madre Integrated Engineering | Full time Receive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Education Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)Category Information TechnologyIndustry Information Technology and ServicesJob Descriptionhe Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests,...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Description Role Purpose: The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services),...

Madre Integrated Engineering | Full time Provide first-line IT support for incidents and service requests.Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.Support users with hardware, software, Microsoft 365, and basic network issues.Maintain clear ticket updates and communicate resolution status to users.Escalate complex...

Madre Integrated Engineering | Full time Handle complex and escalated incidents and service requests from Tier 1.Perform advanced troubleshooting, root-cause analysis, and identify workarounds or permanent solutions.Coordinate with internal IT teams, technical support teams, and vendors for high-impact issues.Validate escalated tickets and ensure accurate...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

Madre Integrated Engineering | Full time IT Service Desk & Technical Support Manager Manage and govern Service Desk & Technical Support services Monitor SLA performance and service quality Handle escalations and operational risks Prepare monthly and ad-hoc reports Drive continuous improvement and process optimization Coordinate with stakeholders, vendors...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met. The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Madre Integrated Engineering | Full timeIT Service Desk & Technical Support ManagerManage and govern Service Desk & Technical Support servicesMonitor SLA performance and service qualityHandle escalations and operational risksPrepare monthly and ad-hoc reportsDrive continuous improvement and process optimizationCoordinate with stakeholders, vendors and...

Roles Responsibilities he Service Desk Analyst is responsible for providing firstline technical support to end users managing incidents and service requests troubleshooting IT issues and ensuring timely resolution while maintaining high levels of customer satisfaction The role supports remote users monitors service desk channels and maintains...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery.Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...

Madre Integrated Engineering | Full timeProvide first-line IT support for incidents and service requests.Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.Support users with hardware, software, Microsoft 365, and basic network issues.Maintain clear ticket updates and communicate resolution status to users.Escalate complex...

Madre Integrated Engineering | Full timeHandle complex and escalated incidents and service requests from Tier 1.Perform advanced troubleshooting, root-cause analysis, and identify workarounds or permanent solutions.Coordinate with internal IT teams, technical support teams, and vendors for high-impact issues.Validate escalated tickets and ensure accurate...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery. Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...