Technical Support On Call Representative/supervisor

Key Responsibilities:- Supervise and Lead: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met.- Quality Assurance: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions.- Performance Metrics:...

We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients' complaints. The call center representative will handle incoming calls and should seek to create a positive experience for each caller. They will listen to clients...

Call Center Agent - 15 Responsible for handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and promoting company products or services. Telemarketing Specialist: Conduct outbound calls to prospective customers, promote products or services, generate leads, and achieve sales targets. Technical Support Agent:...

1- IT Technical Support (First Line Support)IT Technical Support will act a first line of support, also will play key role in monitoring the effectiveness of IT supportactivities, and in assessing the need for additional IT support resources based on incident type, criticality, resolutiontime, etc. the IT support personnel will provide immediate IT support...

Responsiblity:Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult...

Responsiblity:Hiring,training, coaching, and leading call center representatives as theyprovide support for customers.Answeringrepresentative's questions, guiding them throughdifficult calls or issues, diffusing angry customers, or handlingissues that cannot be fielded byrepresentativesLeading team meetings, askingquestions to better understand the calls...

Responsiblity:Hiring,training, and preparing call center representatives to respond tocustomer questions and complaints and troubleshoot problems withservices or products.Ensuring agentsunderstand and comply with all call center objectives, performancestandards, and policies.Answering agentquestions regarding best practices or difficultcalls.Identifying...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.As part of a global support team, working on...

Looking for Technical Support Specialist/EngineerPosition Specification: Term: Outsourcing contract (Yearly Renewable up to 3 Years). Type: Full time position. Shift: to cover 24/7 in different rostered shifts Schedule: 5 days a week. Hours: 42.5 hrs. /week. Location: Multiple Locations in Doha. Must be in Qatar with transferrable visa and NOC. Can join at...

JobAdmin SupervisorRole DescriptionThis is a full-time on-site role for a Administrative Supervisor located in Doha, Qatar. The Administrative Supervisor will be responsible for providing administrative support and supervising staff.Qualifications Administrative Assistance and Executive Administrative Assistance skills Excellent Phone Etiquette and...

Key Duties AndResponsibilitiesParticipate in discussions to setmonthly, quarterly and yearly KPIs (Goals andObjectives).Attend daily meetings to discussprogress, challenges and needs forassistanceAchieve all KPIs set andformalised.Build a Customer Plan for selectedclients and ensure it is updated continually with the latestinformation.Set weekly schedules to...

Manage inbound and outbound calls on time Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records...

Hiring urgentlyPosition: Transportation SupervisorRequired Skills: 35 Years of experience as a Transportation Supervisor Drivinng Techniques Abble to handle problem Customer services orriented Transportation knowledge Multi taskng Problem solverRoles & Responsibilities: Make sure the necessary guidance and observations in line with the achievement of...

Must Haves:• 2+ years of high volume (80+) call center experience, ideally includes some outbound call center experience• 1+ year remote work experience• No more than 3mo work gap since last role• Have been in past positions for 1+ years (do not want candidates who have been in consecutive short contracts)• Needs to be tech savvy: experience...

Back Office Representative (Customer Service) Job details Here's how the job details align with yourprofile . Job type Temporary Contract Location Full job descriptionJob Summary:The role holder ensures effective handling of non-direct customer interaction requests, such as escalated inquiries and complaints, and follows up on requests. The role also...

Job Summary:We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries or issues. This is an excellent opportunity for individuals who enjoy...

Analyzes and documents requirements and uses appropriate techniques to refine, decompose, review and validate requirements Balances the requirements with technical constraints to ensure that value of the project is realized Recommends systems and business best practices to ensure consistency of systems solutions Conducts feasibility studies based on user...

A highly successful company representing a world leader in the FIRE industry in Qatar requires:Maintenance Supervisor (Fire alarm system, firefighting & Fire Suppression)Main Responsibilities:Ø Supervising the maintenance of fire detection, fire protection and life safety system maintenance as per NFPA & QCDD codes.Ø Daily monitoring of fire and life...

Job ObjectivesThe incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word...

Supervising Call Center Operations: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols.- Team Management: Lead and motivate the call center team to achieve performance targets and provide excellent customer service.- Training and Development:Train new hires and provide ongoing coaching and development...