Director of Operations Hotel

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar ALL - Accor Live Limitless Full time

Director of Operations– Hotel

This positionis responsible for assisting with the planning and managing of theoverall operations of the Hotel to achieve customer (guests,employees, corporate, and owners) satisfaction and quality servicewhile meeting/exceeding financial goals. He/she is also responsiblefor ensuring that all administrative records related to the owners,governments, and hotel operations are updated promptly.

  • Develop, recommend, implement, andmanage the operational department's annual and long-termgoals
  • Conduct daily briefings with managementon current key activities
  • Ensures optimalcompliance with corporate focus audit, local health and safety, andother statutory regulations
  • To manageoperational efficiency in the hotel to enhance the Guest experienceand reduce operational costs
  • Anticipate andaddress guest issues, establish proactive processes to promoteguest satisfaction
  • Communicate in an effectiveand timely manner with General Manager
  • Tomanage emergencies that may arise to minimize possible damage,loss, or injury to any guests, Heartist, or Companyproperty
  • To regularly observe the team in theoperation, review operational performance, and lead the team tosuccess
  • Be visible around the Hotel and show anactive interest in our colleagues'welfare
  • Oversee F&B, Rooms, Sales& Marketing, Engineering, and other operations departmentsand support the security team in achieving overallresults.
  • Follow appropriate protocol incommunicating with the appointed Owner's representativeand keep the General Manager informed of suchcommunications

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