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Receptionist

4 months ago

Doha, Baladīyat ad Dawḩah, Qatar ENBAT HOLDINGS Full time
Providing a happy and friendly face when customers arrive at Botany Lab

  • Informing customers about the Botany Lab menu of services and the products available on sale
  • Maintaining contact with customers to advise them of schedule or menu changes, specials and other updates
  • Making appointments, processing payments and updating contacts within Botany Lab booking system
  • Providing recommendations for customers based on their requirements and appropriate Botany products
  • Processing start of day and end of shift activities per the Botany Lab SOPs
  • Preparing subscription service packages and communicating with driver and customers as required
  • Assisting therapists and attendant as needed to prepare for customers and their appointments
  • Providing support to Botany Lab supervisor and management through collating information and documents as requested
  • Providing prompt, courteous and accurate service to all customers at all times
  • Ensuring the hygiene and cleanliness of Botany Lab and therapy areas
  • Ensuring that all equipment and products are well maintained and in safe conditions
  • Handling all customer feedback and complaints in accordance with Botany Lab SOPs
  • Having a complete understanding of Botany Lab SOPs and policies relating to staff behaviour, health, safety and fire prevention
  • Reporting incidents, breakages and emergencies as per the relevant Botany Lab SOPs
  • Reporting lost and found items as per the Botany Lab SOP
  • Assisting in the training and development of team members
  • Evaluating operations and procedures and suggesting improvements to Botany Lab management
  • Assisting team members and Botany Lab management with appropriate task as requested.
  • Create strategic plan to boost sales and increase the volume of regular members/clients.

Education:

  • Bachelor's (preferred)

Experience:

  • SPA: 2 years (preferred)

Language:

  • Arabic (preferred)