Airline Customer Contact Centre Agent

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Join a top-notch team and grow your career

We are seeking Agents to be part of the Qatar Airways Doha Contact Centre team in Qatar. This is a fantastic chance to venture into the Aviation industry.

As a Customer Contact Centre Agent, your mission will be to deliver exceptional service to Qatar Airways customers through various communication channels like phone, email, and web chat. Your main goal will be to ensure maximum customer satisfaction in every interaction, collaborating closely with the team to provide top-tier service.

Your main responsibilities will involve:

  • Handle in-bound calls and customer queries professionally. Offer and promote Qatar Airways products to customers.
  • Make new reservations, modify existing ones, quote correct fares, and explain ticket rules.
  • Deal with multiple products/services, escalating complex issues when needed.
  • Support E-commerce, Trade, and Frequent Flyer Program operations.
  • Process ticket refunds.

Upon joining, you will undergo comprehensive training on Amadeus systems and Qatar Airways procedures. You will be guided by a team of skilled professionals throughout your training.

If selected, you will receive a competitive salary, travel perks, relocation assistance, leave entitlement, and other benefits as per local regulations.

If you are ready to deliver excellence, this opportunity is for you.


Be part of an exceptional journey



Your expertise, creativity, and drive have no limits here. You will encounter endless possibilities to develop and tackle significant challenges that will enhance your skills and knowledge. Join our international community and shape your future while contributing to ours.



We embrace challenges and believe nothing is impossible. Be part of our quest to accomplish the extraordinary.



Together, we can achieve anything.


Qualifications

About you

The ideal candidate for this role will possess the following qualifications:

Education and Experience

  • High School Diploma with at least 1 year of Customer Service experience
  • Prior experience with GDS Systems (Amadeus) is a plus. IATA or Airline Basic Tariff course certification is advantageous.
  • Proficient in computers and typing.

Communication Abilities

  • Excellent communication skills
  • Fluency in English and German
  • Active listening skills
  • Adept in managing high-volume calls in a fast-paced environment.

Qualities and Skills

  • Interactive and customer-focused with a friendly and expressive demeanor.
  • Always prioritize customer satisfaction in responses and interactions.
  • Polite, dependable, knowledgeable, and adaptable.
  • Open to learning new things and flexible in adapting to changes.
  • Capable of performing well under pressure.
  • Flexible to work in shifts, including nights.

You must be open to relocating to Doha, Qatar, and working in the office.


  • Airline Customer Contact Centre Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Be part of the 5-star team. Grow and develop your career through this opportunity.We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry.Your specific responsibilities will include: Respond professionally to inbound calls from customers and...

  • Contact Centre Supervisor

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers. Handle calls and complaints professionally in a timely and...

  • Contact Centre Supervisor

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers. Handle calls and complaints professionally in a timely and...

  • Contact Centre Operation Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Lanco Engineering Full time

    Job Summary:The role holder is responsible for developing and managing effective scheduling and manpower systems for the contact center and other related customer business units.Responsibilities: Analyze historical call trends and forecast future trends. Prepare staff schedules based on business needs. Monitor and address Call Centre SLA issues, including...

  • Security Agent Cctv and Access Control

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the role:As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through:You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted security...

  • Consumer Contact Centre Senior Advisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

    Are you friendly and personable? Do you have a passion for customer service? We're on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues, and make them feel valued. We're aware that our contact centre staff can really make a difference to our business...

  • Security Agent CCTV and Access Control

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the role:As a Security Agent CCTV and Access Control you will be responsible for helping us achieve this ambition through: You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted security...

  • Recruitment Event in Algerie

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Bay Avenue Tours Full time

    Job SummaryWe are planning to hold a Recruitment Event in Algeria for Arabic & French speakers. If you have the drive for excellence, language skills and passion for service delivery, then this Event is for you. We have different open positions in our Contact Centre based in Doha. We are looking for talented individuals to join our award-winning team.Contact...

  • Customer Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full time

    Customer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research,...

  • Customer Service Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Starlinks Full time

    Customer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...

  • Contact Center Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. Manage service level of all customer service...

  • Contact Center Officer

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service aspect of the HIA...

  • Contact Center Officer

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service aspect of the HIA...

  • Contact Center Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service aspect of the HIA...

  • Assistant Station Head, Doh

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Malaysia Airline Full time

    Job Title:Assistant Station Head, DOHReports To:Regional Head - M.EAST, ASEANRole Purpose:The Assistant Station Head is generally responsible for supporting Station Head to ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manuals.Key...

  • Contact Center Officer Arabic Speaker

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service...

  • Contact Center Officer Arabic Speaker

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    About the role: Hamad International Airport is a dynamicand innovative aviation company dedicated to delivering exceptionalcustomer experience. We are seeking a motivated Contact CentreOfficer (Arabic Speaker) to join our team and play a pivotal rolein providing outstanding service to our valued customers.Manage service level of allcustomer service aspect of...

  • Customer Center Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Koot Insurance & Reinsurance Full time

    (Bilingual Only - Arabic & English)Job Summary:- We are looking for bi-lingual medical professionals to join 24/7 customer support call center. You will be the first point of contact and act as the face of the company for any customer questions, clarifications or concerns. You will be working with a young and energetic team of agents processing inbound and...

  • Customer Relation Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Agent Project Group Services Full time

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities Improve customer...

  • Customer Experience

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar.The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance Indicators,...