Aftersales Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Mclaren Doha Full time

McLaren Doha is a premium automotive dealership offering the latest models from the iconic McLaren brand. With a focus on quality and customer satisfaction, we strive to deliver the ultimate luxury driving experience to our clients.

As a Aftersales Manager / In-charge at McLaren Doha, you will be to develop and manage the performance of your Service team in delivering an exceptional customer service experience in part sales, body shop and workshop whilst implementing plans to optimize the full profit potential of the aftersales services. You are responsible for achieving overall service revenue growth, profitability, productivity, quality, and service levels.

Key Responsibilities

  • Provides strategic leadership as well as the day-to-day management of a team of workshop, Bodyshop, parts and service.
  • Monitor customer satisfaction data to ensure that a high level of customer service is being delivered.
  • Continuously review key processes to ensure effective operating of the aftersales department.
  • Implement and guide the use of aftersales marketing tools to support to the delivery of profitable growth.
  • Responsibilities include developing, maintaining and managing a highly technical field service team.

Qualifications

  • Prior experience in automotive service in a luxury automotive dealership
  • Team player, with strong interpersonal, relationship and customer management skills
  • Ability to multi-task and work in a fast-paced environment
  • Flexibility to work weekends and evenings as needed.

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