Help Desk Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

2--4-year technical degree OR equivalent in work experience as a Service Desk Analyst (1-2 years)

Proven expertise with positive customer service skills and communication skills

Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9

Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk

Demonstrated support of enterprise environments, including:

o Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals


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