IT Help Desk Officer

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Global Premium HR Services Full time

We are looking for Female
IT
Help Desk Officer. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.


Responsibilities:

  • Responding to client support queries.
  • Providing support in person, over the phone, or via remote access.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Talking to clients through basic problemsolving processes.
  • Providing basic computer training.
  • Installing and upgrading hardware and software systems.
  • Writing training manuals.
  • Following up with clients.

Qualifications:

  • Bachelor's degree in computer science, information technology, or a similar field.
-
2 years working as a help desk specialist
:

  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
  • Excellent Customer Service Skills
  • Philippines Nationalities
  • Female
  • Local Hire (Qatar)

Application Question(s):

  • Are you currently residing in Qatar?
  • Nationality

Experience:

Helpdesk Officer: 2 years (required)

Language:

  • English (required)


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