IT Help Desk Support

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Hot & Cold International Consulting Full time
Performing remote troubleshooting through diagnostic techniques and pertinent questions.

  • Determining the best solution based on the issue and details provided by customers
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problemsolving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Followup and update customer status and information
  • Keep track of all requisitions on IT Ticketing System

Education and Certifications
Bachelor's degree in information technology or a related field

Experience /Skills
At least four years of experience in a help desk environment required

  • At least two years of experience in a leadership role
  • Customer service experience required
  • Ability to communicate clearly and concisely
  • Strong customer service ethic
  • Ability to prioritize and quickly resolve issues
  • Excellent verbal communication skills
  • Excellent analytical and problemsolving skills
  • Effective prioritization and project management skills
  • Team management skills

Salary:
QAR2, QAR3,000.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)


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