Help Desk Executive

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar OCS Qatar LLC Full time

Role and Responsibilities:

  • Manages the daytoday administration of the building reception
  • Answering telephone calls and performs inspection of the interior and exterior of the properties to ensure that it is being
  • Properly maintained to keep the building attractive and safe.
  • Ensures all vacant units' turnover procedures
  • Inform tenants about all services and events available at the time and handles all complaints.
  • Receives request for maintenance, informs call centre and maintenance without a delay.
  • Receives and prepares work orders and delegate them to the maintenance staff and follows up that certain repairs are completed properly and in a timely manner.
  • Monitors daytoday outsource service performance to assure full compliance with standards established within the service agreements.
  • Maintains pleasant relationships with all tenants, understanding and being sensitive to their cultural background and economic status.
  • Interacts with residents in a courteous and professional manner. Develops a sense of community among residents by maintaining good and harmonious resident relationships, staff to relationships, and encouraging positive interactions in the building.
  • Maintains all building and tenants documents and forms in a file.
Ensures that staff interacts professionally and respectfully with all tenants and with each other at all times.

  • Makes that necessary correspondence regarding the building / tenants matters.
  • Responsible for proper operations of outsource service provider as (Security, Housekeeping, Pest Control, Landscaping, Laundry).
  • Be point of contract between Property Management and outsource service providers.
  • Provide guidance to service providers as to the OCS requirements, standards, policies and procedures to ensure clear understanding of what is expected.
  • Complete quality reports on regular basis.
Check assigned workers presence, uniforms, identification, and log books.

  • Conduct viewings and liaises with potential tenants to a achieve successful lettings
  • Issue and collects tenancy agreements
  • Collect payments and follow up bounced cheques
  • Procure all items related to Property Management and furniture and Issue rental invoices when needed
  • Liaise with suppliers and supervise delivery and installation when required

Salary:
From QAR3,000.00 per month

Application Question(s):

  • Are you able to provide NOC?

Experience:

Help Desk Executive: 2 years (required)

Application Deadline: 31/01/2023

Expected Start Date: 01/02/2023
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