Call Center/customer Service Agent

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Economic Group Full time

We are currently looking for Customer service agent who is having experience in E Commerce to join our customer service team in Economic Group.


As a customer service agent you will:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

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