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Call Center Agent

3 months ago

Doha, Baladīyat ad Dawḩah, Qatar Al Abdulghani Motors Full time

Key Responsibilities:

  • Answer incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to follow up on customer issues or to inform them of new products and services.
  • Record details of customer interactions, transactions, and complaints.
  • Provide accurate information to customers regarding products, services, and policies.
  • Work collaboratively with other team members to improve customer service.
  • Handle customer complaints and escalate issues as necessary.
  • Maintain a high level of confidentiality.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role preferred.
  • Strong communication and listening skills.
  • Ability to multitask and work in a fastpaced environment.
  • Basic computer skills and proficiency in using CRM software.
  • Patience and a customeroriented attitude.

Job Types:
Full-time, Permanent

Experience:

  • Call center: 2 years (required)
Customer Service: 1 year (required)

Language:

  • English and Arabic (required)