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Local IT Administrator
2 weeks ago
JOB PURPOSE
:
Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.
:
KEY ACCOUNTABILITIES
:
- Service Request Management
- Redirect or escalate local support requests to the Service Desk.
- Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
- Keep users informed of case progress and close resolved incidents.
- Ensure that all IT Policies and Procedures are adhered to locally.
PC/IT Asset Deployment and Management
- Deploy PCs and peripherals to users as directed by the Service Desk.
User Communication
- Notify users of impending changes and agreed outages.
Training and Development
- Maintain knowledge of all relevant aspects of IT and expand areas of required specialty knowledge.
- Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.
SPAN OF Communication
:
- Internal: Local IT Users, IT Operations Manager, Operations Team
- External: Local Suppliers/ Partners
JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY)
- Works under close supervision.
Skills
:
Required Qualifications
:
- Bachelor's degree in a related field
- ITIL v3 Foundation
- Preferred Qualifications:
- Microsoft Certified Desktop Support Technician (MCDST)
- Service Desk certification
- ITIL Intermediate
Preferred Experience
:
- 2 years of Desktop Support in a Microsoft Windows environment
Job-Specific Skills
:
- Highly organized, selfmotivated, and directed
- Keen attention to detail
- Excellent spoken communication skills
- Strong problemsolving skills
- Fluency in spoken English
- The ability to communicate technical information to a nontechnical audience.
Core Competencies
:
- Systematic, disciplined, and analytical
- Calm, rational and organized.
Technical Competencies
:
- Windows Desktop manage.
- Analytical expertise.
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