Local IT Administrator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Future Pipe Industries Full time

JOB PURPOSE

:

Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

:

KEY ACCOUNTABILITIES

:

  • Service Request Management
  • Redirect or escalate local support requests to the Service Desk.
  • Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
  • Keep users informed of case progress and close resolved incidents.
  • Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management

  • Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication

  • Notify users of impending changes and agreed outages.

Training and Development

  • Maintain knowledge of all relevant aspects of IT and expand areas of required specialty knowledge.
  • Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF Communication

:

  • Internal: Local IT Users, IT Operations Manager, Operations Team
  • External: Local Suppliers/ Partners

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY)

  • Works under close supervision.

Skills

:

Required Qualifications

:

  • Bachelor's degree in a related field
  • ITIL v3 Foundation
  • Preferred Qualifications:
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Service Desk certification
  • ITIL Intermediate

Preferred Experience

:

  • 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills

:

  • Highly organized, selfmotivated, and directed
  • Keen attention to detail
  • Excellent spoken communication skills
  • Strong problemsolving skills
  • Fluency in spoken English
  • The ability to communicate technical information to a nontechnical audience.

Core Competencies

:

  • Systematic, disciplined, and analytical
  • Calm, rational and organized.

Technical Competencies

:

  • Windows Desktop manage.
  • Analytical expertise.

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