Guest Relations Agent
4 days ago
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned's Club, a private members' club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose :
We are seeking a diligent and experienced Guest Relations Agent to join our team at The Ned Doha. As a Guest Relations Agent at The Ned Doha, you will be the primary point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your role will involve managing guest inquiries, coordinating with various departments, and enhancing the overall guest experience.
Key Responsibilities :
- Greet and welcome guests upon arrival, providing a warm and friendly first impression.
- Assist with check-ins and check-outs, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other departments to fulfill guest needs and preferences.
- Provide information about hotel services, amenities, and local attractions.
- Maintain up-to-date knowledge of the hotel's offerings and special promotions.
- Assist with special requests and arrangements, such as transportation and restaurant reservations.
- Monitor guest feedback and work proactively to resolve any issues.
- Ensure the front desk area is clean, organized, and well-presented.
- Uphold The Ned Doha's standards of excellence and hospitality at all times.
Qualifications :
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and front office systems.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in English; knowledge of additional languages is an asset.
- A positive attitude and a commitment to providing outstanding guest service.
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