Service Desk Engineer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Mekdam Holding Group Full time

About the job Service Desk Engineer

Academic & Professional Qualifications

Bachelor's degree in computer science, Information Systems, Engineering, or equivalent.

Experience

2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.

Skills and Requirements

  • Strong problem-solving abilities to diagnose and resolve customer issues.
  • Excellent written and verbal communication skills, with a keen focus on effective customer service.
  • Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
  • Hands-on experience with Microsoft Operating Systems and the Office suite.
  • Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
  • Knowledge of IT Service Management principles.
  • Knowledge of fundamental IT security principles.
  • Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
  • Proficiency in Microsoft Active Directory, Exchange, and O365.

Preferred Qualifications

  • Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
  • Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
  • ITIL V4 Foundation certification.
  • Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
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