Front Desk Lead

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

At Millennium Hotels and Resorts MEA, we are seeking a Front Desk Lead to deliver exceptional customer-centric service to our guests.

The role involves overseeing the day-to-day operations of the front desk, managing colleagues, and addressing guest needs or concerns. Key responsibilities include:

  1. Greeting guests professionally and warmly.
  2. Fostering effective communication with all relevant departments.
  3. Cultivating positive working relationships with the Front Office team.
  4. Supervising Front Desk colleagues to ensure professional and friendly interactions with guests.
  5. Staying updated on hotel and local services to provide information and address guest inquiries.

The ideal candidate will maintain awareness of guest profiles to personalize service, handle complaints promptly and efficiently, and ensure guests receive expected accommodation and amenities.



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