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Front Office Manager
2 weeks ago
**About Us**
At SP - Abesq Doha Hotel & Residences, we pride ourselves on delivering exceptional luxury experiences to our guests. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the top hotels in Qatar.
As a seasoned Front Office Manager with us, you will be responsible for overseeing the daily operations of the front office, Spa & Recreation, and Housekeeping departments. This is an exciting opportunity to join our dynamic Rooms Division team and contribute to delivering outstanding guest experiences.
**Key Responsibilities**
- Manage the daily operations of the Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & recreation.
- Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail.
- Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance.
- Responsible for the development, implementation, and enforcement of policies and procedures.
- Handle guest complaints and concerns with a proactive and solution-oriented approach.
- Coordinate with other departments to ensure seamless guest experiences and high operational standards.
- Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing.
- Train and mentor team members, promoting a culture of continuous improvement and exceptional service.
- Manage shift scheduling and ensure the front office is adequately staffed at all times.
**Requirements**
- Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- A proactive attitude and strong problem-solving abilities.
- Ability to work under pressure and adapt to changing priorities.
- Strong organizational skills with attention to detail.
- Knowledge of hotel property management systems (PMS) and reservation systems.
- Fluent in English (both spoken and written); additional languages are a plus.
- Bachelor's degree in Hospitality Management or a related field is preferred.
**What We Offer**
We offer a competitive salary that rewards your hard work, a wide range of benefits designed to help you live your best work life, and opportunities for professional growth and development.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Join us and become part of our ever-growing global family.