Executive Front Office Manager
4 days ago
Job Summary
We are seeking an experienced Front Desk Manager to join our team at Marriott Marquis City Center Doha Hotel. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements.
About the Role
- You will lead and motivate a team of Front Desk staff to ensure excellent customer service and achieve hotel goals.
- You will oversee the day-to-day operations of the Front Desk, including managing guest interactions, handling complaints, and resolving issues.
- You will supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
Responsibilities
- Lead and Motivate the Front Desk Team
- Utilize interpersonal and communication skills to lead, influence, and encourage others.
- Advocate sound financial/business decision making.
- Demonstrate honesty/integrity; lead by example.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, settling disputes, and resolving grievances and conflicts.
- Strive to improve service performance.
- Understand the impact of Front Desk operations on overall property financial goals.
Requirements
- You must have prior experience in a similar role, preferably in the hospitality industry.
- You should possess excellent leadership and communication skills.
- You should be able to work effectively in a fast-paced environment and make sound decisions under pressure.
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