Telephone Operator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

  • Handle Incoming Calls, handle In-house calls.
  • Taking written messages for hotel guests; transferring guests to voice mail to leave a message as well as retrieving guests' voice messages.
  • Be able to lodge guests' requests for Wake up calls, set the console and give the wake-up call, deal with unanswered wake-up calls.
  • Be able to handle guest requests in terms of DND, privately registered guests, and Function room telephones.
  • Be well versed in General hotel information, and knowledgeable about Speed Dial extension.
  • Be able to handle security issues such as Fire alarm procedures, calling the house doctor, Bomb threats, and Guest/ Staff confidentiality.
  • Assist with guest complaints.
  • Receive each guest call in a professional and friendly manner.
  • Govern overnight tasks such as daily reports for all departments and line checks, pulse control reports; and communicating guest requests to the overnight runner.
  • Be able to respond to crisis situations; running the operation manually when Opera crashes and applying the contingency plan in case the switchboard crashes.

What we need from you:
  • Minimum 1 – 2 years in a similar role.
  • Effectively communicate with employees and guests.
  • Ability to work multiple shifts including night shift.
  • Multitask and prioritize departmental functions.
  • Maintain confidentiality of information.
  • Show initiative in anticipating guest or operational needs.
  • Be proactive and use good judgment when dealing with challenging situations.
  • Good command of English Language and Arabic.
  • Flexibility to respond to a range of different work situations.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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