Telephone Operator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar The Chedi Katara Hotel & Resort Full time

Job Qualifications:
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Front office. Good problem solving, organizational and interpersonal skills are a must.

Responsibilities
  1. Administration
    ›Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
    ›Maintains the Daily Log Book.
    ›Reports "Lost and Found" items.
  2. Customer Service
    ›Delivers the brand promise and provide exceptional guest service at all times.
    ›Provides excellent service to internal customers as appropriate.
    ›Be familiar with the hotel's products and services and policies.
    ›Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    ›Maintains positive guest and colleague interactions with good working relationships.
    ›Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
    ›Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  3. Financial
    ›Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
  4. Marketing
    ›Prepares, utilizes and updates an Annual Marketing Plan, broken down as necessary by division and / or department.
    ›Constantly evaluates local, national and international market trends, vendors and other hotel operations to make sure that the hotel's own operations remain competitive and cutting edge.
    ›Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
    ›Actively participates in weekly yield and revenue management meetings, oversees the appropriate pricing structures to maximize yield and overall profits.
    ›Entertains frequent and potential customers, in liaison with the Marketing Department.
  5. Operational
    ›Meets and greets all guests and assists with registrations.
    ›Ensures the strict control of room keys.
    ›Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
    ›Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
    ›Prepares welcome cards and keys for arrival FIT guests.
    ›Ensures accurate knowledge of hotels and the tourism in Singapore.
    ›Reports "Lost and Found" items.
    ›Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
    ›Supports and embraces the spirit of "We work through Teams".
    ›Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
    ›Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
  6. Personnel
    ›Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
  7. Other Duties
    ›Ensures high standards of personal presentation and grooming.
    ›Exercises responsible behavior at all times and positively representing the hotel.
    ›Responds to changes in the Rooms function as dictated by the industry, company and hotel.
    ›Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
    ›Attends training sessions and meetings as and when required.
    ›Carries out any other reasonable duties and responsibilities as assigned.

The above areas, responsibility, and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

5-star experience in luxurious hospitality.

#J-18808-Ljbffr

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