Telephone Operator

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time
Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

  1. Receive each guest call in a professional and friendly manner.
  2. Maintain effective communication with all related departments to ensure smooth service delivery.
  3. Handle every query in a polite and courteous manner and exceed guest expectations.
  4. Ensure guests are greeted by name upon calling as per the Rotana Standard.
  5. Maintain an up-to-date knowledge of the hotel and local services.
  6. Maintain an awareness of guest profiles through the Opera guest profile system.
  7. Complete management's long-distance call vouchers and record them on the traffic sheet.
  8. Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
  9. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  10. Take messages for guests and management as per the required standard.
Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in the hospitality field with similar previous work experience. Excellent written and verbal English communication skills, along with strong voice modulation abilities, are essential. Being computer literate and having previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be customer-driven and possess an extremely proactive and 'switched on' personality with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

  1. Understanding the Job
  2. Taking Responsibility
  3. Recognizing Differences
  4. Customer Focus
  5. Adaptability
  6. Teamwork
#J-18808-Ljbffr
  • Telephone Operator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Raffles Hotels & Resorts Full time

    Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Receptionist / Telephone Operator – DOMASCODoha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution of Honda, Volvo cars and trucks, and reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo,...

  • Telephone Operator

    19 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    One of the companies bearing Al-Futtaim name is IKEA.IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    We are looking for a skilled Reception and Telephone Operator to join our team at DOMASCO, an overseas joint venture of the reputable UAE-based Al Futtaim Group. As a key member of our front desk team, you will be responsible for receiving customers, handling incoming calls, and providing exceptional customer service.To succeed in this role, you must have...

  • Telephone Operator

    7 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar The Chedi Katara Hotel & Resort Full time

    Job Qualifications:Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Front office. Good problem solving, organizational and interpersonal skills are a must.ResponsibilitiesAdministration›Directs and coordinates all marketing activities and to communicate these activities throughout the...

  • Telephone Operator

    1 week ago


    Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full time

    Implements the school registration system and maintains students' records in a manner that maximizes efficiency and fulfills the requirements of the British Columbia Ministry of Education for offshore school certification, Qatar Ministry of Education and Higher Education requirements and any legal obligations the school has to meet towards parents and local...


  • Doha, Baladīyat ad Dawḩah, Qatar Mekdam Technical Services Full time

    Job Summary:The Service Desk Operator is responsible for providing telephone and email support for clients and users on technical matters and resolving or escalating reporting incidents in a timely manner.Qualifications:2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.Hands-on...

  • Radio Operator

    5 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Gulf Drilling International Full time

    Operates various forms of technical communications systems, line and electronic including radio/telephone as HF, VHF, UHF and microwave bands to send and receive a variety of messages from the drilling rig to Doha, vessels and other locations.Receives written or verbal radio messages from supervisor or directly from user units, files and distributes such...


  • Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    This role requires a professional with excellent communication and interpersonal skills to provide exceptional customer service and support to all passengers.Main tasks:Liaising with customers and their representatives to ensure premium first-class service.Providing lounge services to passengers and crew.Collaborating with the Ground handling team to ensure...


  • Doha, Baladīyat ad Dawḩah, Qatar Gulf Drilling International Full time

    Job Description:Gulf Drilling International seeks a highly skilled Radio Operator to join its team. As a key member of our operations, you will be responsible for maintaining seamless communication between drilling rigs, vessels, and other locations.Key Responsibilities:Operate various forms of technical communications systems, including radio/telephone as...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Doha Marketing Services Company W.L.L. (DOMASCO) is a leading private business in Qatar, operating for 18 years and having sole distribution of renowned brands.About the RoleHandle all incoming telephone communications and forward calls to relevant team members.Provide exceptional customer service as per company policy and procedures.Resolve customer queries...


  • Doha, Baladīyat ad Dawḩah, Qatar Hamad Medical Corporation Full time

    Hamad Medical Corporation is looking for a qualified Communication Services Manager to join our team. As a key member of our communications department, you will be responsible for providing guidance and support to new staff members in the switchboard department.In this role, you will also develop and implement procedures for resolving customer complaints...


  • Doha, Baladīyat ad Dawḩah, Qatar Energy Job Search Full time

    About UsKariera Group Recruitment Services takes pride in being the bridge between exceptional talent and the key roles that drive innovation and success in the oil and gas industry. We strive to align skilled professionals with forward-thinking companies, ensuring a perfect fit for both candidate and employer.We provide unparalleled recruitment services,...


  • Doha, Baladīyat ad Dawḩah, Qatar Hamad Medical Corporation Full time

    **Job Overview**The Hospital Telecommunications Coordinator is responsible for ensuring that all hospital locations have efficient and effective telephone services. This includes providing technical support and training to new staff members, monitoring staff performance, and developing communication policies and procedures.Main Responsibilities:Develop and...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron and Godrej in the country.We have an excellent...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time

    The ideal candidate for this Front Desk Operations Manager role will possess excellent interpersonal and organizational skills, with a focus on delivering exceptional customer experiences. As the first point of contact for walk-in customers, you will provide solutions or direct them to the right person while maintaining a professional company image.Main...


  • Doha, Baladīyat ad Dawḩah, Qatar Ollion Full time

    Ollion is a leading hospitality brand seeking an exceptional Senior Sales Manager to join our team. This role plays a critical part in driving revenue growth and developing strategic relationships with key clients.The successful candidate will be responsible for soliciting new and existing accounts, meeting/exceeding revenue goals, and administering all...


  • Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time

    Job OverviewWe are seeking a highly skilled and dynamic Front Office professional to join our team at City Centre Rotana Doha. As a Telephone Operator, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    The Al-Futtaim Group, a renowned business house in the lower Gulf region, is seeking a skilled Customer Service Representative to join its team. As a Reception and Telephone Operator, you will be responsible for receiving customers in the workshop and handling incoming telephone calls with courtesy and efficiency.To excel in this role, you must possess...


  • Doha, Baladīyat ad Dawḩah, Qatar Hamad Medical Corporation Full time

    **Job Summary**We are seeking a highly skilled and experienced individual to join our team as Senior Communication Specialist. In this role, you will be responsible for providing technical support and training to new staff members on switchboard operations. You will also observe staff performance and monitor calls to determine their training...