Head of Business

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Automotive - الفطيم للسيارات Full time

Job Requisition ID: 162196

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The role is responsible to ensure the team deliver on budgeted net sales, gross margin, net profit and the Customer Service Index (CSI) for all DOMASCO Automotive Brands in Qatar while developing and executing the brand and product strategy for growth in Qatar. They will have focus on the entire customer journey enabling the different functions to deliver a first-class customer experience and maintain a collaborative relationship with the Original Equipment Manufacturer (OEM).

What you will do:
  1. Strategic development: Strategic development of the brand delivering the vision for the future that provides sustainable growth, as well as overseeing and enhancing the overall performance with direct responsibility for Sales, After Sales, Marketing, Planning, Pricing, and Performance.
  2. Budgeting: To prepare the annual budgets by considering the Units in operations, future units' sale, and past performance to ensure that the Company's Objective of growth is met and in line with the Market conditions.
  3. Revenue & Profit: To achieve and exceed the budgeted target on Net sales, Gross Margins and Net profit by maximising the revenue streams and optimising key Service KPI's of Productivity, Efficiency and Utilisation.
  4. CSV: To develop, implement and improve the service process to enhance the Customer service experience and retain CSI number.
  5. Maintain Principle Standards: Work with OEM teams, Principal, and AF Group teams, to deliver a first-class customer experience through rigorous focus on the customer journey, business processes, technology and continuous improvement.
  6. Customer Retention: To develop, implement and improve CRM activities to improve Customer retention and service coverage ratio by proactively anticipating the changing Customer needs and demands.
  7. Value Chain Optimization: Promote innovation & collaboration with AF Group divisions (Sales, Service, F&I, Used Car, Engagement Centre…etc..) to enhance customer experience and optimize Value Chain of Sales, including parts and service and leverage Group investments in technology to drive efficient sales.
  8. A/R and Stock Provision Management: Responsible for A/R and Stock Provision Management, requiring close coordination with OEM Operations for Marketing & Customer Relationship management.
  9. Culture Change: Create a culture of the OEM way of working throughout the organization embedding OEM business practices as a way of doing business whilst also leveraging the Al-Futtaim and Trading Enterprises cultural strengths.
  10. Staff Retention & engagement: To develop and implement systems for motivating the team members to increase their engagement levels and attract newcomers to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce.
  11. Talent Development: Drive a talent and nationalization development system that creates professionals recruited correctly and future orientated, developed by education, coaching and performance management, and engaged through succession planning and a sense of purpose and meaning for developing the brand.
Required skills to be successful:
  1. Leadership experience.
  2. Financial acumen.
  3. Customer centric experience.
  4. Operational excellence.
About the team:

The role reports to the General Manager - International, managing a team of 10 direct reports and will interact with multiple internal and external stakeholders across business.

What equips you for the role:
  1. This position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have 10 - 15 years of professional and Automotive industry experience with a minimum of 5 years' proven success in a senior management role.
  2. Experience in strategic planning and execution. Street-smart with acute understanding of automotive market dynamics. Strong empathy for the customer with insights and understanding of their behaviour. Understanding of market segmentation and product marketing as well as service and parts operations. Knowledge of contracting, negotiating, and change management. Experience in examining and re-engineering operations and procedures. Experience in formulating policy and developing and implementing new strategies and procedures. Ability to develop financial plans and manage resources. Knowledge of public relations principles and practices. Knowledge of communication and public relation techniques. Proven to be able to identify and secure funding/revenue sources.
  3. Ideally has GCC experience and has worked for some time in an Automotive Original Equipment Manufacturer (OEM) but mostly with Retail Automotive/Dealership experience.
  4. Ideally has experience working with an Asian mass market automotive brand.
About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

#J-18808-Ljbffr

  • Head of Business Studies

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Doha Academy Full time

    Are you an outstanding experienced Head of Business Studies, passionate and caring with a zeal to create a positive impact on children's lives?If you are that person, then we have a great opportunity for a passionate, skilled, and enthusiastic Head of Business Studies to join one of our schools that are focused on providing a high quality, international...

  • Head of Business Expansion

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Genius HRTech Services Full time

    Head of Business ExpansionWe are seeking an experienced Head of Business Expansion to lead our business growth efforts at Genius HRTech Services.The ideal candidate will have a proven track record of driving business growth through strategic partnerships, industry events, and effective sales strategies.In this role, you will be responsible for developing and...

  • Head of Resilience

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar The Family Business Consulting Group, Inc. (FBCG) Full time

    The Family Business Consulting Group, Inc. (FBCG) invites applications for the position of Head of Resilience, responsible for guiding the organization's resilience strategy and implementing measures to mitigate risks.Key ResponsibilitiesThis role encompasses:Developing and executing resilience strategies, including business continuity planning and crisis...

  • Head of Business Operations

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Automotive - الفطيم للسيارات Full time

    As the Head of Business at Al-Futtaim Automotive, you will be responsible for driving business growth and improving customer satisfaction through effective strategic planning and execution. You will lead cross-functional teams to achieve sales, gross margin, and net profit targets while developing and executing brand and product strategies for growth in...

  • Head, Business Continuity

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar The Family Business Consulting Group, Inc. (FBCG) Full time

    Responsible for leading and governing the provision and maintenance of business continuity management related systems and processes to provide assurance that QatarEnergy's business continuity arrangements and capabilities uphold the highest quality in accordance with legislative, international standards requirements and address all relevant...

  • Healthcare Professional

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    Welcome to the position of Senior Consultant Obstetrician and Gynaecologist at Head Medical in Qatar, where you will be part of an elite team of healthcare professionals dedicated to delivering superior patient care and driving innovation in medical practice.To excel in this role:You must hold a Western Board specialist certificate (CCT/US Board or Tier 1...

  • OBGYN Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    We invite applications from accomplished Senior Consultant Obstetricians and Gynaecologists to join Head Medical's distinguished medical team in Qatar, committed to delivering exceptional patient care and promoting medical excellence.To be considered for this position:You must possess a Western Board specialist certificate (CCT/US Board or Tier 1 equivalent)...

  • Senior Physician

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    Serving as a Senior Consultant Obstetrician and Gynaecologist at Head Medical in Qatar presents an extraordinary opportunity to advance your career and contribute to delivering exceptional patient care.To succeed in this role:You must have obtained a Western Board specialist certificate (CCT/US Board or Tier 1 equivalent) after completing six years'...

  • Medical Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Head Medical Full time

    We are seeking highly skilled Senior Consultant Obstetricians and Gynaecologists to join our esteemed medical team at Head Medical in Qatar. As a leading healthcare provider, we strive to deliver exceptional patient care and promote excellence in medical practice.To be eligible for this role:You must possess a Western Board specialist certificate (CCT/US...

  • Regional Business Operations Head

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Egis Group Full time

    The Regional Business Operations Head position at Egis Group requires a highly experienced leader with a strong background in operations management. You will be responsible for overseeing operations across Qatar and Saudi Arabia, driving performance optimization and business growth in these critical markets.Develop and implement regional operational...

  • Head of Business Development

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Qatar Living is looking for a highly experienced Sales professional to join our team as Head of Sales. As a key member of our executive team, you will be responsible for developing and implementing sales strategies that drive growth and revenue.The successful candidate will have a strong background in sales, with at least 8 years of experience and 3 years in...

  • head, business continuity

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy & Excelerate Full time

    Join to apply for the HEAD, BUSINESS CONTINUITY role at QatarEnergy.Primary Purpose Of The JobResponsible for leading and governing the provision and maintenance of business continuity management related systems and processes to provide assurance that QatarEnergy's business continuity arrangements and capabilities uphold the highest quality in accordance...

  • Head of Risk Management and Resilience

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar The Family Business Consulting Group, Inc. (FBCG) Full time

    Job OverviewJoin us at The Family Business Consulting Group, Inc. (FBCG) as a Head of Risk Management and Resilience and play a critical role in ensuring the organization's continuity and success.About the PositionThis senior leadership position focuses on leading and governing the provision and maintenance of business continuity management related systems...

  • Head of Business Excellence and Strategy

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Oil and Gas Job Search Ltd Full time

    **Job Description**We are seeking a highly skilled Head of Business Excellence and Strategy to join our team at Oil and Gas Job Search Ltd. As a key member of our organization, you will play a crucial role in driving business excellence and strategy.About the Role:Lead the development of strategic plans that align with market needs and trends.Collaborate...

  • Head Rotating

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Client of Brunel Full time

    Bachelor of Technology/Engineering (Mechanical)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionAccountable for ensuring execution of work is technically aligned and in compliance with company Operations, Policies, Standards of Business Conduct and Project Management System.Perform a cold eyes review of key rotating engineering FEED...

  • Deputy Head of Primary Education

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar International School of London Qatar Full time

    **Job Overview**The International School of London Qatar seeks a highly qualified and experienced Assistant Head of Primary School to support the Head of Primary in leading the school's primary education division.This key leadership role requires a skilled professional with expertise in educational leadership, pastoral care, and staff management. The...

  • Head of Partnerships

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company DescriptionPass Delivery is a purpose-driven technology company based in Doha, Qatar. Our mission is to create innovative solutions that improve daily lives and have a positive impact on society. We specialize in peer-to-peer deliveries and business deliveries, providing a convenient and efficient transportation service for individuals and businesses...

  • Business Head

    12 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Normet Group Full time

    We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.Key ResponsibilitiesEquipment BusinessDevelop and expand the market for appropriate products in Saudi Arabia, Oman, and UAE, while...

  • Head of Commercial Finance

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time

    Key Responsibilities For Head Of Commercial Finance Collaborate with the Head of Business Operations Control and senior leadership to develop, refine, and implement strategic financial plans in relation to the commercial businessConduct thorough reviews and yses of strategic initiatives, providing insights and recommendations to enhance profitability and...

  • head, construction

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Energy Full time

    Premium Solutions Consultancy is hiring a Faculty Head for a prestigious academy in Qatar. The Faculty Head will be responsible for ensuring teaching personnel achieve business targets, maintaining discipline, and fostering harmonious cooperation among the team. This position involves close collaboration with management to develop strategies that enhance...