Product Specialist- Remittance
2 weeks ago
Job Description
As a Remittance Specialist, you will support the product manager to ensure customers receive a fantastic experience over remittance channels. You will have P&L responsibility for the Remittance revenue line and are expected to maximize the margin from remittance transactions.
Responsibilities
Key Responsibilities:
- Pricing Strategy: Determine the pricing and markup for remittance transactions, balancing competitiveness and revenue ambitions.
- Forecasting: Provide projections for expected value of transactions to ensure accurate funding of accounts and Forex procurement.
- Float Management: Issue instructions to treasury to ensure accounts are adequately funded to perform remittance and other transactions.
- Commercial Agreements: Work closely with Business Development and Product teams to tie-up commercial agreements with various exchange houses and remittance partners.
- Transaction Execution: Collaborate with Finance and Treasury operations to ensure transactions are executed on time and ensure smooth working with remittance partners.
- Customer Issue Management: Handle and resolve customer issues related to remittance transactions.
- Onboarding New Partners: Facilitate the onboarding process for new remittance partners.
- Campaign Configuration: Configure and manage campaigns related to remittance services.
- Corridor Management: Manage remittance corridors to ensure efficient and effective service delivery.
- Success Rate Responsibility: Ensure a high success rate for remittance transactions.
- SLA Compliance: Ensure that all transactions are completed within the agreed Service Level Agreements (SLA).
Key Accountabilities and Decision Ownership:
- Ensure remittance accounts are funded and float maintained.
- Forecast expected transaction volume to different destinations.
- Maximize the margin from remittance transactions.
- Maintain strong relationships with remittance partners.
- Manage customer issues and ensure timely resolution.
- Onboard new partners and configure campaigns.
- Manage remittance corridors and ensure high success rates.
- Ensure transactions are completed within SLA.
Qualifications
Qualifications:
- Bachelor's degree in Finance, Business Administration, or a related field.
- Proven experience in remittance or financial services industry.
- Strong analytical and forecasting skills.
- Excellent communication and negotiation skills.
- Ability to work collaboratively with cross-functional teams.
Preferred Skills:
- Experience with mobile financial services.
- Knowledge of Forex and treasury operations.
- Proficiency in financial modeling and analysis.
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