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Duty Free Store Manager

1 month ago

Doha, Qatar QATAR Airways Full time

• Work with Duty Managers to plan effective deployment of resources in line with business needs to deliver strong sales and best guest experience. • Monitor customer service standards in store and work with DMs and Supervisors to deliver “GUEST” service standards to all HIA guests. • Communicate shop KPI targets to DMs in a timely manner and ensure all DM’s, Supervisors and the team members are aware of KPI targets. Review and discuss weekly store performance DMs and identify actions to improve performance. • Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc. • Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor. • Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMs to ensure world class store standards are maintained at all times. • Ensure all operational QDF SOP’s are in compliance and review monthly security reports with Duty Managers and identify priority actions to mitigate losses. • Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans. • Review shrinkage results with Retail Manager and create action plan to minimise shrinkage. • Provide feedback on product performance/issues to respective Category Managers.

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