Manager Service Delivery
1 month ago
- Maintain incountry support services (Admin Operational Requirements accommodation etc.).
- Support Qatar regulations and licensing which are critical for successful business operations.
- Joint develop strategic and commercial plans capital expenditures capital efficiency budgetary & forecasting in conjunction with all Business unit management to provide management inline with Speedcast defined objectives policies & procedures vendors management and partnerships management.
- Support the increase of sustainable growth within the Country and support new opportunities whilst promoting continuous improvement and working towards Speedcast goals.
- Maintain practical and commercial operating model with Harris Salam.
- Document and report all agreed rates.
- Track and Report all OPEX costs on a monthly cadence.
- Support and engage with Datanet to fulfil the following objectives:
- Ensure Field Team are able to work autonomously to the Speedcast quality standard and in adherence with Speedcast processes and best practise.
- Work with Speedcast Field Team to maintain a measure of local Field performance.
- Maintain good relationships with key QatarGas stakeholders to a level that supports transparency.
- Ensure that any internal QatarGas imposed delays that Speedcast can influence are minimized.
- Regular reporting (TBD) to QatarGas
- Accountable for Speedcast timeliness and quality performance in the implementation and commissioning of new remote sites.
- Support QatarGas with the Successful FAT of any Rig Equipment.
- Full testing of Layer2 solution and support QatarGas in any remote design/challenges.
- Successfully deliver any new rigs.
- Use any spare time to advance Speedcast position in the Qatar market with key prospects.
- Assist Speedcast Account Managers with client visits when possible and seek additional Qatar based opportunities.
- Meet with existing and potential customers with a view to review service quality and market Speedcast solutions.
- Weekly reporting to Speedcast Management.
- Maintain an overview and responsibility for all Operational activities incountry.
- Execute operations strategy with the relevant management capabilities processes tools and metrics.
- Support and manage local licensing regulation(s); working with legal counsel when required.
- Create a relationship and experience for customers that differentiates Speedcast.
- Enhance Team communication and engagement.
- Responsible for ensuring Speedcast complies with all Country regulations.
- Support Sales plans for Qatar to achieve all financial objectives.
- Foster valuable business partner relationships in order to meet customer service obligations.
- Demonstrate a strong sense of urgency in meeting customer needs.
- Recognise areas within the business that require improvement and ensure these are addressed following correct procedures.
- Keep teams accountable for deliverables and motivate them to meet / exceed KPIs.
- Communicate with peers and subordinates on upcoming/ongoing operations.
- Support the development of an inspirational environment where team engagement is essential and moral is high.
- Maintain performance / productivity standards and drive process compliance.
- Mentor and motivate direct and indirect reports to achieve continuous improvement and optimal performance thereby contributing to business efficiency.
- Manage vendors and partners to deliver business
- Support Speedcast core values always leading by example.
- Other duties as directed by Operations Management.
- 10 years of experience in IT and Telecommunications business units.
- 3 years in a Supervisory / Managerial role.
- Consultative People Management and Leadership skills.
- Financial understanding with advanced business acumen.
- Excellent Computer skills.
- Ability to multitask highly organised having demonstrated ability to prioritise.
- Strong communicator both orally and in written form.
- Demonstrated ability to understand the company vision and communicate to a team.
- Vendors management and partners management.
- Excellent understanding of Quality Health Safety and the Environment.
- Background in ITIL preferred.
- Our global presence you get to work with clients and colleagues all over the world in every continent
- Talented teammates your coworkers are the best and brightest in the industry
- Industry leadership be part of the latest advancements shaping the future of communications
- Ability to develop skills work across departments to gain new skills and valuable experience
- Choose your environment we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
- Grow your career Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
- Work on diverse projects every day is different with our customers from a range of industries around the world
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