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Clerk - Service Delivery

2 months ago

Qatar Milaha Full time

Description

Key Roles & Responsibilities

Order Creation

  • Create order in Oracle Transport Management (OTM), and acknowledge and confirm order to customer, to ensure that bookings are made efficiently.
  • Track and trace all shipments (& update customers) & ensure that the system is updated correctly by operations, verify that all document requirements are met (and upload to the system) so that the comprehensive & complete order release can be triggered.

Shipment Planning

  • Plan the sell & buy shipment, track & trace all shipments (upload all shipping document to the system) so that the full order is accounted for & executable through to delivery.
  • Validate and check requirements such as credit limit, mismatch between shipping docs and Oracle Transport Management (OTM) (rates, debit notes etc.) to ensure smooth execution and payment of service.
  • Coordinate payment, document collection, Customs Clearance (CCL), and delivery planning with the local teams to ensure smooth execution and payment of service.
  • Consolidate and coordinate the next day's fleet allocation, customs clearance & weekly fleet allocation with the Land Transport team to ensure land transport has the required information to plan and execute against.

Shipment Update

  • Update relevant information such as shipment events, Estimated Time of Arrival (ETA), Estimated Time of Departure (ETD), cost, payment, and shipment documentation, so that all stakeholders have a consistent status update.

Billing and Invoicing

  • Create, approve, and dispatch customer bill and supplier invoice in line with target internal metrics to ensure timely billing & payment (including supporting documents) and optimal cash flow.

Payment/Collection

  • Advance the payment collection from the customers, request payment from customer for all shipments (payment collection by operation) to ensure timely payment and optimal cash flow.
Document Release

  • Close and release the file after service is completed, finalizing shipping documents and delivery of shipment to customer to ensure smooth execution and payment of service.
  • Validate and ensure that files are properly administrated, where all costs should be captured and booked to the job, each of these cost items have been recovered from the customer, and that the planned margins (Gross & Net Revenue) are aligned with the actuals.

Other Support

  • Execute any other coordination and payment of service, such as; send any document to customer upon request (e.g. shipment invoice), organize and follow up on fleet for transportation/custom clearance document release (DO), communicate with customer regarding financial statement of their account, open claims in OTM & communicate the claim process (including invoice disputes) with the customer/operation manager/corporate insurance (in line with the operation incident reports), periodically forward customer satisfaction surveys to the customer, to ensure smooth execution and payment of service
Other

  • Perform other duties as directed, and where trained to do so, to support optimal execution of operational activities

Qualifications

Education & Professional Qualification:

High School

Professional Experience:

1-2 years' experience with a freight forwarder

Basic understanding of freight forwarding processes.

Geographic Experience:

N/A

Computer Skills:

Advanced Microsoft office

Language Skills:

Fluent communication (oral & writing) in English (and basic oral Arabic)

Market/Industry/Functional Knowledge:

  • Achievement Orientation
  • Undertakes and is results oriented. Takes charge, shows selfmotivation and ambition for personal and professional achievements. Has a competitive drive to get things done.


 Customer Focus
  • Is service oriented and dedicated to meeting requirements of internal and external customers. Maintains effective relationships and handles difficult customers tactfully. Acts with the customer in mind.


 Relationship Building
  • Builds relationships and networks; works through and with others. Communicates and negotiates effectively and persuasively.

Job:
Business Support

Organization:
Freight Logistics

Job Posting:
Mar 20, 2023

Unposting Date:
Apr 3, 2023

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