Contractor Field Service Representative

1 month ago


Doha, Qatar Inter-Coastal Electronics Full time

Summary:
Responsibilities include performing daily training and maintenance operations with aircraft, ground instrumentation, laser systems, and network operations. Assist in various phases of user training that includes planning, execution, and recovery. Provide technical support services for products and ensure performance. Work directly with US and FMS Military Aviation Units and other support contractors. Maintain a high degree of creativity based upon experience. Responsible for exercising discretion and judgment in the performance of assigned tasks. The individual will be located in accordance with the contract support location. Required to work flexible hours and shifts, including weekends and holidays. Occasional heavy lifting of up to 60 pounds is required.

Responsibilities/Skills:

- Prepare and conduct classroom and hands on theory of operation, installation, and maintenance training for the utilization of TESS Air, Ground and Network Systems.
- Install and remove instrumentation and laser equipment on aircraft and ground vehicles. Complete associated logbook, forms, and records for completion of installation, maintenance and troubleshooting of the TESS Systems.
- Conduct inspections and maintenance of instrumentation and laser equipment installed on aircraft and ground vehicles.
- Setup, operate and maintain stationary MMCC TESS Network and local/mobile network.

Maintain a comprehensive knowledge of the ICE components and how they interact with the aircraft and ground systems.
- Work with TESS Training Officer on the use of the system. Teach the capabilities of the systems and how to best employ it for training.
- Investigate all malfunctions of the equipment for “on the spot” corrections if possible.
- Make minor repairs as necessary and appropriate.
- Provide weekly and monthly status reports to management for submittal to Customer.
- Maintain records of repairs and other actions.
- Maintain inventory of spares as needed.
- Attend Military and ICE planning and coordination meetings.
- Interpret the needs of the Customer and work with the ICE engineering staff to investigate enhancements/upgrades. Assist ICE management in introducing new products to the Customer.
- Coordinate with Customer Logistics personnel to ship equipment for repair to ICE Mesa Depot.

Problem Solving and Discretion/Latitude:

- Provide technical solutions to a wide range of difficult problems.
- Work under only general directions.
- Independently determine and develop approach to solutions.
- Work is reviewed upon completion for adequacy in meeting objectives.

Knowledge/Requirements:

- Five (5) years of experience in field service or a related area and an associate degree or 2-year technical certification; OR 5-8 years of experience in the field or a related area and a high school diploma.
- Prior military experience preferred.
- A solid background of the sound principles of electronic maintenance and repair is mandatory. Additionally mechanical capability is also desired.
- The ability to work in high visibility, somewhat high stressful environments is required.
- Other duties as assigned based on contract needs and requirements.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Field Service: 5 years (preferred)
- Military: 5 years (preferred)

Expected Start Date: 01/01/2025



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