Business Delivery Manager

4 weeks ago

Doha, Qatar Qatar Airways Full time

**About the Role**

An exciting opportunity to join the Qatar Airways Group Medical Department as Business Delivery Manager (Medical Operations). The role is responsible for supporting the Manager, Business Operations in ensuring seamless and efficient operations within the all medical facilities. The Business Operations Manager will play a crucial role in optimizing resources, improving patient care, and ensuring compliance with regulatory standards. The role will focus on driving continuous improvement in operational performance, patient safety, and service quality across the medical centers.

**Your duties would include**:

- Work alongside the Manager, Business Operations to contribute to the development of long-term strategic plans for the department.
- Assist in the execution and implementation of expansion plans for the medical division.
- Align operational goals with the overall organizational strategy to optimize patient care services.
- Manage day-to-day operations ensuring efficient resource utilization and service delivery.
- Develop and execute strategies for improving the quality of patient care and operational efficiency.
- Monitor and analyze key performance indicators (KPIs) to assess operational performance and make necessary adjustments.
- Collaborate with medical and administrative staff to enhance the patient experience and satisfaction.
- Oversee procurement processes to ensure timely and cost-effective acquisition of medical supplies and equipment.
- Facilitate communication and coordination between different departments to ensure smooth operations
- Manage staffing levels, ensuring adequate coverage across all shifts and areas.
- Optimize resource allocation, including the procurement and maintenance of medical equipment.
- Monitor budgetary expenditures, identifying opportunities for cost savings and financial efficiency.
- Ensure compliance with health and safety standards, and promote a culture of continuous improvement.
- Implement staff development programs to enhance skills and performance
- Provide leadership and guidance to a team of administrative and support staff.
- Facilitate professional development opportunities for team members to improve skills and knowledge.
- Foster a collaborative and positive work environment that encourages innovation and excellence.
- Lead by example, demonstrating a commitment to high standards of patient care and operational efficiency.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Ensure compliance with all organizational policies, procedures, and standards.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications
- Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
- A recognized qualification in Medical Administration or equivalent required
- Masters’ Degree or equivalent in Hospital Management would be a plus.
- Operations experience in medical Centre or hospitals
- Regulatory experience of MOPH compliance would be an advantage
- Should have excellent Command of English language
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
- Operational process mapping and use of appropriate tools like lean etc. towards optimization of resources
- Proficiency in MS Office Suite
- Good numeracy skills - understanding of Profit and Loss statements
- Should have Data Analytical Skills
- Power BI Skills
- Thorough knowledge of international accreditation standards, such as Joint Commission International (JCI)
- Knowledge of project planning an execution

**About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

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