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Key Account Manager

4 weeks ago

Doha, Qatar Delivery Hero Full time

About the opportunity

**Role Summary**:
Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.

**What's On Your Plate?**
- Service quality needs to be consistent for all the brands across the country
- Maintain continuous business relationships with clients / restaurants
- Provide excellent service and support in order to build strong relationships and resolve operational issues between clients / restaurants and the company.
- Optimize the restaurant content (MOA, Delivery Time)
- Maintain regular relationships with various stakeholders from the brand
- Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement
- Provide and maintain high service levels to the brands to ensure a seamless experience to both, customer and partners
- Work internally with the various departments to ensure all the requirements of the brand are met
- Update and maintain a track record of all activities related to the brand on SalesForce

What you need to be successful

**What Did We Order?**
- In-depth knowledge of the Food Industry Market and e-commerce
- Knowledge of professional proposal, pricing module and CRM
- Able to analyse data and sales statistics and curate a solution
- Proficient in Excel
- Excellent verbal and communication skills
- Minimum 4-5 years of full-time professional experience in a related field

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide